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List of Knowledge Base articles

Adding simple web forms to capture issues as an alternative to email


Design sub-tab


General sub-tab in support center


Transfer support issues from customers to development/technology teams


Unified Support center


How do I organize my Service Desk (Help desk) in @productName?


What issue/ticket fields are recommended for Help Desk purposes?


General search function


Which issue fields are shown for support users in the Issues page


Use your own issue tabs in the support center


Knowledge base sub-tab (Legacy installled customers)


Modern design sub-tab


How to convert to modern support center design


How can I start using the Support Center?


Getting started with Email ticket system


OAuth configuration in Office 365 / Microsoft Azure account


OAuth configuration in Gmail account


Experiencing slow email fetching with Office365/Azure? Try Microsoft Graph API


Copy Customer satisfaction survey


Import of self signed certified emails (S/MIME)


Validating the sender before importing email to an existing issue


Recommended settings for an email workflow


Mailing list


Common problems when setting up Oauth in an email ticket system


Status information in the email ticket system


OAuth in email ticket system


DKIM - An error occurred: Incompatible private and public key


DKIM and Spam control


DMARC and Spam control


Add email templates to the "send email"-menu


Variables that can be used in email reply templates


Parsing values from email subject and content


Ticket id and email ticket systems with same email address in different projects


Customer satisfaction survey


Domain mappings in the Email ticket system


Multiple ticket systems in the same project


Forward from Issue history


Merging incoming email with an existing issue


CC-addresses are stored on the issue - you can reply to all


Email batch reply - sending same mail to several issues/customers


Mass email


SPF and Spam control


Email reply/Send email


What are Processing Rules in the Ticket System?


How to use a Knowledge base


Knowledge base - user interface overview


How do I create an internal link to a KB Category?


Anatomy of an article


Any recommendations about image size in articles?


How can I create an internal link from one KB article to another?


Uploading images while editing a KB article


Editing a KB article


How can I link to local files from a KB article or issue?


How do I make the KB indexable by Google or other search engines?


Storing large inline images in KB articles result in errors, how do I solve this?


How do I add a KB link in the General section in top left?


How do I subscribe to articles / categories in the Knowledge Base?


How to edit an article lacking title


How do I include videos in the KB?


How do I set permissions on categories and articles in the knowledge base?


Editing a KB Category


Can I add documents to KB articles?


How do I link to a KB article in a specific language?


How can I add images to a knowledge base article?


Who has access to the Knowledge Base?


Where can I add/edit categories and add/edit articles?


How do I move categories and articles?


How can I make a Forum visible in the Support Center?


Can a Support center User post Forum messages?


How can I make a folder visible in the Support Center?


How can I make a document visible in the Support Center?


How can I link to a document?


Do you charge for support center users?


Can I buy an installed version of @productName and deploy it on my own server?


What are the benefits with the hosted version compared to the installed one?


How much does @productName cost?


What deployment alternatives are available?


Enterprise version


I just inactivated some users - will that affect the coming invoice?


Main differences between the Cloud/SAAS version and the installed/on-premise version


How does a normal start-up procedure look?


If we were to purchase the hosted version could we then migrate our data to an installed version later on?


What is @productName?


Getting Started with @productName


Recommended settings for best user experience with @productName


How do we prioritize feature requests from users/customers?


Video demonstration of the system


Required key roles needed in your organisation


What keyboard shortcuts are available in VisionFlow?


What are the system requirements for a computer running the system?


I have a question not answered here, where can I find the help I need?


Test environment for API and other testing


What IP addresses can I use to configure our spam filter to accept emails from your email server?


Where can I find the log files for @productName?


Localising @productName


The Forum page


How can I make sure one of our employees is notified by e-mail for issues/tasks?


How do I include/show specific fields on issues that aren't visible by default?


How do I enter a planned end date for a task or issue?


How do I see a list of overdue tasks?


Terminology in the knowledge base


Background Jobs


How can I add a multi-document attachment field to a simple form that looks better?


How come I can't see the Account settings section anymore?


I get an error message when click logon: "Error: No matching user found! Try again!", what does this mean?


Price update for 2025


⚠️Final notice! The SOAP web service API will soon be disabled⚠️


⚠️The SOAP web service API will be disabled 3 June⚠️


Visionera information -Summer Staffing


Price update for 2024


Introducing the new Rest API


Load Favicon when installed in different directory than ROOT


What are the system requirements for the installed version of @productName?


Can I make changes in the database?


Add your own Favicon


How to update Lucene index


What hashing algrithm is used by default in @productName


Can I use another security/authentication mechanism than used by default?


How can I increase the memory settings for @productName


Can I run multiple @productName instances in the same Tomcat server?


If the installed version seems slow, what might be the problem?


How do I copy @productName from one server to another?


How can we do a backup of the data in our installation?


Maintenance work


Can I make changes in the software?


Auto login from external portal


The Branding page


How do I redirect our domain/URL to @productName?


What is the corporate branding module?


I get security warnings in Internet Explorer after I uploaded a changed css-file, why?


How do I move the latest changes to the main stylesheet (css) file for @productName into my own css file for my corporate branding?


About logotypes


Full branding - how to make it work


Activate Spam filter


About the spam engine


Installation when going from hosted to installed version


Overview of the SLA Target and Escalation feature


Work Schedules


SLA Targets


About Service Level Agreements


SLA Examples


What decides which SLA is used?


View SLA in Issues and Issue list


Overview of SLA Management


Problems setting up SLA?  - SLA Troubleshooting


Resource availability


How to transfer incomplete issues from one sprint/phase to the next for further work in the new sprint/phase


How do I add an issue to an iteration/sprint/phase?


The phase / sprint info page


Create a build from your build environment (and upload file)


Burn-down charts


I have created release notes but they are not visible, how come?


How can I manage issues for sprints efficiently in the issues tab?


The Sprint page


The Burn-down page


The Build History page


The Release Notes page


The Edit Release Notes page


What are web services?


SOAP API - Introduction


Rest API - Introduction


Related items


Pin issue comments


Voting


Customizations of issue types, statuses, priorities and severities


Creating an issue


The Issue page - viewing a single issue


Manage issues - Issues list page


The Edit issue type page


Issue tags


Text search in issue filter mode


The Issue documents page


Ranking Issues (Global rank)


Owner and responsible user, what is the difference?


Create a new mail /ongoing conversation


Issue subscribers


I cannot set some issue fields when creating an issue, only when editing, why?


Issue timers


Merge issues


Issue Reminders


Recurring issues


Issue templates


What's the maximum size of files a customer can upload to the system?


The text in the issue history looks like it is chopped off at the right border


Description - cannot save changes to just the text formatting


Copy/Transfer issue


Why are some issues in bold text?


Issue permission viewer


Opening an issue from email - shows info/warning text in new tab


Links to Knowledge base (KB) articles


Navigating on Issue - Next/Previous buttons


Issue history viewer


How does @productName help with SOX compliance?


Open issue from Mail


Making and registering phone calls on issues


How can I put a task on hold and automatically re-open it at a certain date


Show related KB articles


Sub-tabs on Issue: Which permissions to show/hide these?


Logging of deleted issues


Custom board


What is a Meeting issue?


Automatic batch job to Anonymize users and blank out issues


Why does the system not remember when I choose large numbers (1000, 5000) issues per page in the issues page?


Auto draft of email


The Context Menu for issues


Batch update issues


Blank out issues (Anonymize issues)


I want to create an issue rule that changes an issue a number of hours before the SLA breaches


No issue permission


Can I control the behavior of sub-issues and parent depending on statuses?


How to make hidden sub-issues disappear from the main issue list too?


Can I make an existing issue into a sub-issue of another issue?


How to enable sub-issues?


Sub-issues in the issues-tab


Sub-issues in the "Edit issue"-page


Sub-issue project settings


Customize your issue fields in the Issue Field Configuration


Issue Field Configuration preview


Is there a limit to the number of items for a select list in a custom field?


How to create new custom fields for issues


Improved Custom Fields


How can I add an issue field to an issue?


What are the default issue fields?


The Source Issue field


I want to only use date on my Start/Due date, not date + time


The Resolution issue field


Custom fields of type Configuration item can now select multiple items


What is the difference between Reporter Company and Company?


How does the In-Progress indicator issue field work?


How to add help texts to fields


My issue field has a custom name - how do I know which standard field this corresponds to?


Migrating data from a field to a custom field


Searching multiselect fields


Searches (advanced search)


The Search page


Search


Saved searches


Filters


Issue# search


Search menu


Search subscriptions


Overview of Notifications


Troubleshooting notifications


Send notification to the initiator of the event - what is this?


Edit Notification Templates


Which notification uses which notification template?


How can I send a notification upon a specific status transition?


Can I reset a customised notification template to the default template look?


How do I send a notification to support users when issue is closed?


How to send a notification when status is changed from X to something else


What is a project?


What is a workspace?


Logging of events


PM Methodologies supported in @productName


Planning Board


Custom fields on Project


The Project Summary - Table view


The Project Summary - Chart view


The Project Summary


How can I merge two projects into one?


The Workspace/Project Users page


The Edit Project Info page


The Edit Resource Availability page


Manage Project Categories


Project overview


How to inactivate a project?


The Project page


Creating a new project/workspace


How do I delete a project?


Copying a project


Using project templates


The Project Summary - List view


Subversion integration


Special commands in VCS for creating and editing issues


How do i set up and configure Subversion?


Integrate other Version control systems with @productName?


Git integration


Beanstalk integration


CVS integration


Jenkins integration (Continuous Integration)


Handling issues/mails when someone is on vacation or sick leave


How to manage test cases


Get performance information to send to @productName support


How do we "handle" if someone is sick in the project team?


Sprint planning - time or story points?


How to easily visualise the support queue in @productName


How to create recurring mailed reports


How to track iteration progress with burn-down and burn-up charts


How to effectively organize your tasks in iterations/sprints


How to organize your issues in requirements/tasks


Migrating custom issue fields from project to account level


Get the best performance out of your web browser


How do I restrict access to the support center?


What is the difference between "support users", contacts and normal users?


How can I limit what issue types users from different customers can see?


How do I create users for the Support center?


General overview of the permission architecture


LDAP configuration tips and debugging info


Configuring SSO with AD and Kerberos


SSO with Kerberos


How to configure LDAP (AD) Import and login authentication


Secured LDAP configuration for Microsoft Entra ID (Azure AD)


How do I enable Multi Factor Authentication (MFA/2FA) for my system account?


SSO with SAML authentication for Entra ID (Azure AD)


How to Enable Secure HTTP Headers in Tomcat


How to Enable Secure HTTP Headers in NGINX


I get SEVERE: failed setting ip_ttl in the log files, why?


Change the default email monitoring interval


How do I remove the /visionproject/ part of the URL?


Can I store document/files on a secondary server?


Attributes in visionproject.properties


How to enable SSL Encryption - with a purchased certificate


How to enable SSL Encryption - with a self signed certificate


How can I change the default port used for @productName?


How do I use an A record such as visionproject.mydomain.com?


I sometimes get NotSerializableException in the log files, why?


How do I increase the logging/debug level in the log files?


How can I increase the session time-out?


How do I configure @productName to work in our DMZ or behind our firewall?


The Searches tab in the bottom left panel


The Tags tab in the left panel


The Companies page


Start page navigation in @productName


Dashboard


Navigation Panel


Hidden gems in the user interface


Logging on to @productName


How do I create system users and add contact persons in the system?


Change how tables/grids look


The Pdf viewer


Signing of documents


Permissions and public setting -  Inheritance on document folders


Documents can be set to Read-Only for some users or user groups


Quick edit-save of document


Track versions on files/documents


How do I lock documents?


The Documents page


Upload and manage documents and files


Why does Quick edit-save of documents not work for me?


How do I group work logs or expenses on date in the Time/Expenses tab?


Time/Cost tracking


Resource availability - hours


Remaining time is not correct on the issue - why?


Time/Expenses page


How to use Workflow


Workflow with validating/sign-off/approval process


What happens when a Workflow and an Issue Rule try to update the same issue?


The Project Settings page - General


The Notifications page


The Workflow page


The SLA Escalations page


The Email Ticket System page


The Cost page


The Simple Forms page


The issue templates page


Dashboard Portlets


Late/Upcoming sprints/milestones


My open issues


Recent activity


Personal notes


Quick links


Saved Searches/Filters on the Dashboard


Role permissions required for portlets


Documents


Clock


Burn-down


Burn-up


Open Issues


Open Issues (by issue type)


New Issues Trend chart


Closed Issues Trend chart


New and Closed Issues Trend chart


Resolution Time


Resolution Time (by issue type)


Average Time in Status


Open Sprints Timeline


About chart portlets


Issue distribution graphs


Product issues


The Account settings page


The Additional Features page


The Billing Summary page


The Billing Preferences page


What can I do if any of the details on the invoice is wrong?


The Custom fields on User page


The Terminology page


The Reports page


Time report


Resource allocation report


Average time in status report


Initial response time report


Resolution time


In progress time


SLA Compliance


Issue Sources


Open issues


New/Closed issues trend


Estimated/Available time report


Product report


Burndown/Burnup report


Issue history


Export to PDF


Project Status report


First-time through


Report subscription


Issue distribution


Week numbers - Reports starting at january 1 - why am I seeing bars for week 52 or even 53?


Issue escalation


General panel


Projects panel


Online users panel


Last visited issues panel


Edit User page  


The Profile page


Add and manage users


Import users


Export users


Search and filter on Users


User documents


Issues on User


User language setting


Merge users


User history


Add several users to the same email account


View users log in/log out actions


One User Group cannot create users with a specific User Group. Why?


Bank ID


User views - controlling who sees what fields on Users


Delete users


Anonymize users


Shared users


Allowed user group combinations


How to hide administrator user group in standard field owner group


Add and manage issues on companies


Company views - controlling who sees which fields on a Company


Company organisational structure


Custom fields on companies


Export companies


Import companies


Edit Company Types


Edit Company Statuses


Add and manage Companies


Kanban board


Cumulative Flow Diagram


Cycle time chart


Story point support


Issue link info-icon in the Issues list


Direct links to issues


Active links


Issue links Settings


Issue links and dependencies


Import from MS Project


Export in xls, csv, xml, pdf or rtf format


How do I import issues (tickets/cases) from other systems?


How to create Export templates


Export issue data into an Export template document


Importing issues


Column headers for Excel files uses a two-row format


The issue Import file formatting


Sub-issues and Export/Import


I have read that I could earn my user licenses for free! How do I do that?


How do I become a referral partner?


How much commission do I get when I refer a customer to you?


How is the sales commision paid out?


What are the benefits with the referral / affiliate partner program?


What are the responsibilities and limitations?


What are the benefits with the VAR program?


How to change my password?


The screenshot applet/app doesn´t show, what is wrong?


The multi upload applet doesn't show, what is wrong?


The document editor applet doesn't show, what is wrong?


Can I use @productName in two web browsers at the same time?


My dashboard is blank, how come?


What is needed to enable Gantt charts?


Can I prevent issues with a certain status/issue type from being shown in issue lists?


Is there a spell checker in @productName?


The HTML of the description/incoming replies is corrupt and the content is not correct - Why?


How is the system built - what is the architecture?


What are the core objects in the system and how do they relate?


I get an error message when the system tries to connect to the server, what does it mean?


We have problems relaying/sending emails, why?


How can I use the system for recruitment ?


Can @productName be used in IPad / Android tablet?


How can @productName be used?


I get errors using the multi upload or document editor applet/app, how do I get more info?


How can we import data into @productName?


How do I integrate your application with another system?


How do I see which user I'm currently logged in as?


How to provide additional information using web browser console


What is Application Lifecycle Management (ALM)?


'Plugin not supported' error message in Chrome for some functions (add screenshot, multiupload document, edit document content)


What types of custom fields are there?


How can I enable system notifications in web browser?


How can I start to use the new modern interface?


Does VisionFlow support WCAG 2.1


Can VisionFlow convert documents to PDF files?


How to start using the new issue view (Only in modern)


How to setup one mailbox for multiple projects?


I already have a user but I can't log into the support center for @productName, how come?


Can I purchase the source code for @productName?


Can @productName be used in other types of projects than just software developnent?


Is @productName available in other languages than English?


Which issue types are available in @productName?


Is there a printer friendly view of an issue?


How to change language for the login-page of the Hosted version


What predefined optional names are there in the terminology?


Which concepts or terms have optional alternate terminology?


Internationalization, terminology and language resource files..


Workflow for translation of @productName


How languages and terminology work in @productName


Why are some terms not translated?


Edit Product/Service/Component statuses


The Products/Services/Assets/Configuration Items/CMDB page


The product/service management module (asset/inventory/cmdb)


I can not see the products function, how do I add it?


Product and Release Management


Partner access / company access


I have created custom fields for Products/assets/configuration items, but I cannot see them on the items!


What products/services/CI´s are visible and can be set on an issue by a support user?


How do I add products to a company, so these are the only ones that can be set on issues?


Configuration item graph


Linking a Knowledge Base article to a Product/Service/Asset/Config item


The base Product/Config Item issue field is configurable like the custom Config Item fields


Relationship links between Product/Assets/Services/Config Items


Export products/services/assets/ConfigItems


Import products/services/assets/ConfigItems


IT Service Management in the system


Importing relationships of products/services/assets/Config items


How do I only show certain products/services on a given project?


The default configuration item types


Users and User groups on Contracts


History on Contract


Contracts for project delivery and maintenance


Documents on Contracts


Manage Contracts


Billing/cost rates on contracts


Export Contracts


Import Contracts


Plugins / hooks - general instructions


How can we extend @productName on our own?


General links


Your account


How to find the ProjectID


Custom dashboards


Getting started with custom dashboard


How to configure custom dashboards


Issue source


"View rules" for Issues


Action buttons


Issue Urgency


Issue escalation levels


Issue Links - Project specific settings


Issue Types


Issue Statuses


Issue Severities


Issue Priorities


Custom Fields


Issue Fields


Issue Links - Default specification


Issue rules


Issue resolutions


Interaction statuses


Issue alerts


Branding


Terminology


Notification Templates


Logging


Security


Company views


Company view rules


Company Types


Company Statuses


Custom fields


Custom fields


Relationship types


Locations


General fields configuration


Criticality


Product Statuses


Unit types


Expendable text fields


Contracts for Service Management (SLM/SLA)


Contract Statuses


General settings for contract and licenses


E-mail Templates


Custom fields for Contracts


Contract types


Roles


User Groups


Role Permissions


What does "Is administrator" and "Is project administrator" mean?


Modules


Billing summary


Billing preferences


1. Overview


2. Prerequisites


3. Configure Apache Tomcat


4. Configure the proxy server


What does "Lucene engine has been shutdown" mean in the log file?


Are we allowed to make changes in the source code?


Auto-refresh/data push to Dashboard portlets


Live support chat module


Enterprise/corporate chat module


Getting started with chat


How to use a Chat/XMPP client


Support chat in page (no pop-up).


Support chat in pop-up


Add support chat on your web site


Chat bot


2.a Installing XMPP Server Windows


2.b Installing XMPP Server Linux


Migrate chat to websockets


Upgrade Tigase to 7.1.x


5. Installing/loading certificate (Optional)


1. Overview


2. Install XMPP Server


3. Install and configure the proxy server.


4. Enable chat module


6. How do I know if the chat is working?


FAQ and common problems


Upgrade Tigase-7.1.X to use Rest API and Java 17


Upgrade Tigase-7.1.x to use Java 21


How can do I see issues/meetings/events in my Outlook calendar?


Meeting management


Calendar


How does the premium plus (phone) support work?


What type of support is covered by the support packages?


Premium support services


I get an LicenseVerificationException, how do I solve this?


What modules are available in @productName?


How many system user licenses do I need for the installable server (on-premise) version?


What modules does the installed version include?


How do I activate additional features/modules?


What happens if we do not pay our invoices on time?


Where can I find the invoices for @productName?


How do I pay the invoices for @productName?


How do I change my credit card used for recurring payments?


Problem paying via bank/wire transfer


Installed server version - what happens if we don´t pay the yearly upgrade/support fee?


How do we cancel our @productName account?


Do I need to delete inactive users to avoid being billed for them?


When and how do I pay?


Why is my credit card being denied? Why does it say that my card cannot be verified?


How do we get invoiced for ordered features or services?


How can I use the calendar in the mobile app?


Getting started with the mobile app


The Timeline page


Items included in the Timeline


Modification of items


Create links in timeline view with drag and drop


6. Verify your installation


5. Install and configure Elasticsearch


How do I install and configure a proxy server with @productName?


7. Setup a test environment


3. Install the license file


4. Initial configuration and configuration of the default account


2. Installation


1. Prepare the server


Upgrade the installed version of @productName


Where can I download the installation/upgrade files for @productName?


How do I backup and restore/rollback VisionFlow?


Testing before upgrade


What to do if an upgrade fails?


How to upgrade Java in an installed enviroment


Unified Support center


How many custom fields can I add on issues?


Regular expression format (regex)


Remove or hide issue statuses


Creating support user (customer) and give him/her access to support center


How do I get or set custom fields on issues with the web service API


Examples using the API with PHP


Logging in using the Web service API


Adding and editing worklogs using the Web service API


Using a queryObject


Work Schedule Exception Schemes


SLAs


SLA Targets


Work Schedules


What is Idea Management?


To get started


Work log time settings


Work log Categories


CTI (Computer telephony integration) / Phone integration


Microsoft Exchange (EWS)


Emails for system integration with processing parse rules


Web Service API


Fortnox integration


Version Control Systems


Continuous Integration (CI) systems


SMS integration


Controlling level of information shown about meetings


What type of integrations do you have support for?


Generative AI and LLM integrations


ServiceNow integration


GIS Maps (Geographic Information System)


Facebook integration


Google Maps in Company, Service, and User Management


OpenE integration


Web service integration


The Resource allocation page


I get an error: java.lang.IllegalStateException: Parameter count exceeded allowed maximum: 512


How can I change the default file size allowed for upload?


OpenJDK vs Oracle JDK


How do I move @productName to another server?


Solve encoding problem on MySQL


MySQL : Database connection is closed


How can I manually change the database settings for the system?


Where and how can I change the SMTP settings?


How to migrate a Production/Live Database to your Test Environment


Stage


Risk


Scope


Cost


Quality


Schedule


Custom fields - Project


SMS


Others


AI settings


How do I make the description field not mandatory?


What fields are not editable for support users in the support center?


What are common ticket/issue fields used for Help desk purposes?


How do I use multiple SLA's?


How do I create an SLA to close issues in status Message sent after 3 days?


How do I pause the time in a SLA?


How do I assign multiple SLA´s to the same company


How do I monitor due date with an SLA and get notified when date is getting near?


What are the different states a SLA target can have in the SLA tab on issues? (Achieved, Cancelled, et.c.)


How do I create a reminder to reply to issues within 1 day?


What is the "Change Modified Date" in an SLA Target Escalation rule?


How do I remove many issues at the same time with the SPAM function


Repairing broken description from the history event


How do I clear issue permission in the database?


How do I hide issue types and only show issue templates in the "new issue" menu?


How do I assign an issue to someone?


How do I remove issues?


I want the system to automatically do something - should I create an Issue rule, a SLA/SLA Target escalation or an Issue alert?


I can not see my location in Google Maps integration


How to set up user views.


User view


User view rules


Log-in/log-out log


Custom Fields - User


Does the system stay in sync with LDAP after the first import?


If an account is deleted in @productName what happens then during next import.


If I import users from LDAP (AD) multiple times will that create duplicate users?


Does new users get imported automatically from LDAP (AD)?


How do I change my default filter settings for the issues tab?


How do I stop getting search subscription emails?


Not all users are visible in the chat list


What ports needs to be opened between servers for VisionFlow to work?


How can I change the logotype in the support center?


Can I embed the support center into my web site using IFrames?


How can I hide the Cookie consent text?


How can I  handle support centers for different languages?


How can I hide the user info from the start page?


What parameters are available to use in scripts in the support center?


How do I test how the support center looks for support users?


How can I keep track of support cases/issues easily?


How can I configure the support center?


En snabbguide för slutanvändare i support center portal


Quick guide for end users using the support center portal


How can I redirect to another support center based on the user profile language/locale?


What is the Support Center?


What is the private/white label (OEM) partner program


Expense types


Moving work logs


Work log categories


Work log settings


The Work log dialog


Adding Expenses


Manage expense types


Do I need to be a customer to become a partner?


Issue key


Title


Status


Type


Description


Created


Modified


Completed


In progress


Source direction


Severity


Priority


Reporter


Reporter Company


Developer


Owner


Owner group


Start date


Due date


Tags


Progress


Sprint (version / iteration)


Affected Sprint (version/iteration)


Estimated time


Actual time


Remaining time


Ticket id


Last replied by


Source


Billing amount


Cost amount


Resolution


Fixed billing amount (Fixed price)


Fixed time


Solution


Story points


Check list


Company


Contract


Product


Urgency


Escalation level


SLA


Next Breach


Custom field (Various types)


Recipients


Release


Component


Global Rank


Responsible tester


Votes


Published


Rating


Release note


Product component


Created by


Session timeout


Masking and encrypting credit card numbers


Information about encrypting


Encrypting passwords in property files on server


Solving problems with the email ticket system with Gmail


Email gets marked as spam with no apparent reason, why?


How do I block bulk emails from ending up in SPAM folder?


What happens if email ticket system fails to fetch emails?


How can I transfer some emails into a project with drag and drop in Outlook?


How can I stop the ticket system from sending autoreplies to incoming automatic emails?


My email server is blocked behind a firewall, what IP numbers do I need to allow access from?


Are my emails encrypted during transport?


How can I send an email reply when a user tries to email a closed ticket?


How and where can I send email from the system?


Images in emails are blocked in Outlook, how can I make them visible by default?


How do I change the appearance of the HTML notification mails sent by the system? (Example: Fix for black background)


What happens if I receive an email into my private mailbox?


Our email server is blocked behind our firewall, how can I make @productName fetch email from it?


Why can´t I see the reply to correspondent link/icon on my issues?


How to send the user´s name when replying from VP?


Can I reply to an issues directly using an email client such as outlook?


Can I reply to issues using a mobile phone, such as an Android phone?


How can I configure the e-mail autoreply?


What happens to attachments when emails are converted to issues by the ticket system?


Can I use the same email address in multiple projects?


What are the size limit for file attachments in emails?


What is the E-mail ticket system?


How is a message converted to an issue in @productName?


NIS 2 directive


Information Security Management System- Guidelines for security and safety


Privacy policy


Subprocessors and subcontractors


GDPR


Security policy and backup routines


Information security policy - Swedish


Information Security Management System - Guidelines for security and safety - Swedish


GDPR - Common questions and answers


GDPR - General Data Protection Regulation


2011-08-18 - @productName downtime


2011-02-28 - @productName outage


2012-11-20 - Firewall problems


2012-09-17 - @productName unavailable


2013-03-12 - System slow and unreachable


2013-04-05 - Service unreachable


2013-11-11 - One application node is not responding


2013-09-27 - Email service disruption


2013-10-06 - DNS disruption


2013-10-07 - Service disruption due to DDos attack


2013‑08‑27 ‑ Service disruption


2013-07-17 - Service disruption


2013-06-24 - System slow and unresponsive


Troubleshooting performance problems in the installed version


Server error: SQLServerException: the connection is closed.


I get some errors in the log files, what do they mean and how do I solve them?


Server error: Too many open files


How do I upgrade Tomcat from version 8.5 to the version 10.1?


How can I troubleshoot disk IO performance?


The installation program hangs during upgrade, what can I do?


If all liquibase scripts do not execute correctly during upgrade, can I re-run the missing scripts?


Office365 - BAD Request is throttled


How do I upgrade Java and Tomcat from version 8.5 to the version 10.1?


How often do you release new versions of the installed on-premise version?


2014-08-12 - Performance issues


2014-11-19 - Service disruption


2014-11-19 - Service disruption


2014-11-20 - Service disruption


2014-05-03 - Email ticket system disruption


2014‑05‑05 ‑ Email ticket system disruption


2014-07-02 - Service discruption


2014-07-08 - Email ticket system disruption


2014-01-14 ‑ Service disruption


2014-01-22 - Service disruption due to network problem


2014‑01‑31 ‑ Service disruption prior to planned work


2014‑04‑11 ‑ Service disruption due to infrastructure problem


2014‑04‑11 - Patch for heartbleed bug


2013‑03‑22: 16:00 ‑ 18:00


2013‑02‑08: 16:00 ‑ 18:00


2013-12-14: 16:00 - 18:00


2013-06-28 : 02:30


2013-06-27 : 21:30


2013‑06‑30 : 09:00 ‑ 09:05


2013‑07‑02 : 02:00 - 04:00


2013‑07‑15 : 02:30 - 04:30


2013-06-23 : 10:00 - 11:30


2013-10-18: 00:01 - 01:00


2013-10-26: 16:00 - 18:00


2013‑09-27 : 00:20 - 05:20


2013-09-07 : 16:00 - 18:00


2013-06-15 : 16:00 - 17:30


2014-01-31: 03:00


2014-06-27 : 16:00 - 18:00


2014-09-07: 16:00 - 19:00


2014-11-21 : 00:01 - 01:00


2014-05-17: 16:00 - 18:00


2014-11-11 : 21:00 - 23:00


2014-12-15 : 00:01 - 01:00


2015-01-16 : 00:01 - 06:00


2015-03-30 : 00:30


2015-06-13 : 17:00 - 23:30 : Planned work


2015‑11‑14 : 16:00 ‑ 18:00 : Planned work


Main changes - a selection from 2015


How can I create a central list of locations or sites in the CMDB?


How can I create a link to a CI?


2015‑07‑09 ‑ 02:24 ‑ Service disruption due to database problems


2015-07-11 - Urgent unscheduled maintenance


2015-08-31 - 02:25 - Service disruption


2015-06-03 - 03:54 - Service disruption for some customers


2015-04-13 - 17:23 - Service disruption for some customers


2015‑05-06 ‑ 12:23 ‑ Email ticket system disruption for some customers


2015‑03‑24 ‑ 07:01 - Service disruption


2015-03-24 - 15:00 - Service disruption #2


2015-03-25 - Unscheduled maintenance


2015-01‑26 ‑ Service disruption for some customers


2015-01-27 - Email ticket system disruption


2016‑02‑06 : 16:00 - 18:00


2016-04-22 - Planned downtime 2016-04-23


2016-04-23 3:00 - 6:00


2016-03-12 : 16:00 - 18:00


2016-08-27: 11-12 (CET)


2016-10-22: 11-13(CET)


I get an ARITHABORT error when upgrading, what do I do?


Can we pay you to implement features?


Terms of use


Can you help us to customize the system?


How can I obtain a free version of @productName?


What is a user?


How much storage is includes in the system?


What servers do you offer for the dedicated hosted version?


Does my company/organization qualify for a non-profit license for @productName?


Does my organization/project qualify for a free license?


When converting to an active subscription will my projects and issues be kept?


In how many countries do you have customers using @productName?


2017-01-14 10-12 CET


2017-03-17 00:00-04:00 AM CET


2017-05-19 00:01-04:00 AM CET


2017-08-12 10-12 AM CET


2017-09-07 19:00-19:30 CET


VisionFlow 13.0.65 has been released for installed on-premise customers


VisionFlow 13.0.72 has been released for installed on‑premise customers


VisionFlow 13.0.75 has been released for installed on‑premise customers


VisionFlow 13.0.43 has been released for installed on-premise customers


VisionFlow 13.0.49 has been released for installed on‑premise customers


VisionFlow 13.0.8 has been released for installed on-premise customers


VisionFlow 13.0.27 has been released for installed on-premise customers


VisionFlow 15.7.10 has been released for installed on‑premise customers


VisionFlow 15.7.5 has been released for installed on‑premise customers


VisionFlow 15.6.1 has been released for installed on‑premise customers


VisionFlow 15.2.15 has been released for installed on‑premise customers


VisionFlow 15.3.14 has been released for installed on‑premise customers


VisionFlow 14.9.5 has been released for installed on‑premise customers


VisionFlow 14.10.9 has been released for installed on-premise customers


VisionFlow 15.1.7 has been released for installed on‑premise customers


VisionFlow 15.2.4 has been released for installed on‑premise customers


VisionFlow 14.2.5 has been released for installed on-premise customers


VisionFlow 14.4.8 has been released for installed on‑premise customers


VisionFlow 14.6.6 has been released for installed on-premise customers


VisionFlow 14.5.13 has been released for installed on-premise customers


VisionFlow 14.1.6 has been released for installed on‑premise customers


VisionFlow 14.1.9 has been released for installed on‑premise customers


VisionFlow 13.0.86 has been released for installed on‑premise customers


VisionFlow 16.10.13 has been released for installed on‑premise customers


VisionFlow 17.0.4 has been released for installed on‑premise customers


VisionFlow 17.2.17 has been released for installed on‑premise customers


VisionFlow 17.5.1 has been released for installed on‑premise customers


VisionFlow 17.7.9 has been released for installed on‑premise customers


VisionFlow 17.8.12 has been released for installed on‑premise customers


VisionFlow 17.9.24 has been released for installed on‑premise customers


Log4J vulnerability and patch


VisionFlow 18.5.15 has been released for installed on‑premise customers


VisionFlow 18.2.5 has been released for installed on‑premise customers


VisionFlow 16.1.13 has been released for installed on‑premise customers


VisionFlow 16.3.17 has been released for installed on‑premise customers


VisionFlow 15.11.8 has been released for installed on‑premise customers


VisionFlow 16.9.6 has been released for installed on‑premise customers


VisionFlow 16.6.3 has been released for installed on‑premise customers


Chromium update broke existing functionality in installer causing criteria panels and select lists to break in some places


VisionFlow 20.10.18 has been released for installed on-premise customers


VisionFlow 21.3.11 has been released for installed on‑premise customers


VisionFlow 20.1.17 has been released for installed on-premise customers


VisionFlow 20.2.16 has been released for installed on-premise customers


VisionFlow 20.5.6 has been released for installed on-premise customers


VisionFlow 19.8.14 has been released for installed on-premise customers


VisionFlow 19.2.9 has been released for installed on‑premise customers


VisionFlow 19.4.1 has been released for installed on‑premise customers


VisionFlow 19.11.5 has been released for installed on-premise customers


VisionFlow 19.11.10 has been released for installed on-premise customers


VisionFlow 18.9.13 has been released for installed on‑premise customers


VisionFlow 19.0.9 has been released for installed on‑premise customers


Preliminary release plan for 2024


Main changes between version 18.0 and 19.0 during 2022


Preliminary release plan for 2025


New support center design!


Main changes between version 15.8 and 15.11


Main changed between version 17.0 and 18.0 during 2021


Main changes between version 14.0 and 14.6


Main changes between version 14.11 and 15.1


Preliminary release plan for 2023


Main changes between version 14.6 and 14.10


Main changes between version 14.10 and 14.11


Main changes between version 15.4 and 15.8


Main changes between version 15.1 and 15.4


Access denied, Your organization does not allow external forwarding


BAD User is authenticated but not connected


How can I use the same username to access many mailboxes?


I get "MessageException: connection timed out" when trying to configure the email ticket system


AUTHENTICATION FAILED error in email settings


Why do I get a Messaging Exception when trying to connect to the email server?


I can´t access to our email server via IMAP/POP3, can I still use the email ticket system?


Rebuild Elasticsearch indexes


How to upgrade Elasticsearch


SEVERE: Exception loading sessions from persistent storage


2016‑01‑17 ‑ Problem with email ticket system


2016‑12-14 ‑ 11:30 ‑ Service disruption


2016-12-17 - 09:46 - Service disruption


2016-11-30 - 12:00 - Cluster node restart


2016‑12-07 ‑ 07:30 ‑ Service disruption


2016‑09‑28 - 15:13 ‑16:40 - Service disruption


2016-11-15 - 12:15 - Cluster node restart


2016‑10‑24 - 10:26 - Service disruption


2016-10-20 - 16:01 - Service disruption


2016-10-21 - 15:45 - Service disruption


2016-10-27 - 14:08 - Service disruption


2016‑10‑31 - 10:31 ‑ Service disruption


2016-08-23 - 14:11 - 14:20 - Service disruption


2016-06-06 - 21:20 - 21:26 - Service disruption


2016‑02‑05 ‑ 08:00 ‑ Service disruption - email ticket system


2016-02-29 - 18:55 - Service disruption


2016‑04‑07 ‑ 02:30 ‑ Service disruption


2016‑04‑03 ‑ 15:10 ‑ Service disruption due to network problems


2016-01-05 - 11:46 - Service disruption


2017-04-27 - 00:44 - Service disruption


2017-01-31, 9:25-11:09 - Cluster node restart


2017-03-03 - 11:40


2017-06-19 - Email ticket system disruption


2017‑10‑20 ‑ Service disruption 07:30-08:18, 08:40-09:30 CET/UTC+1


2017‑11‑02 ‑ Service disruption 11:28-11:40


2017-09-22 - 04:10 - 06:35 Service disruption


2017‑09‑22 ‑ 10:07 ‑ 10:23 Service disruption


2017‑09‑15 ‑ 05:35 ‑ 06:25 Service disruption


2017-09-11 - 02:30 - Urgent unplanned system maintenance


2017‑11-23 ‑ 08:22 ‑ 08:27 Service disruption


2018‑01‑30 ‑ 15.15-15.50 - Cluster node restart


2018-01-09 11:07 - 11:08 Service disruption


2018-01-12  - Problems reaching our @productName teams by email


Solved. 2018-01-12  - Problems reaching our @productName teams by email


2018‑02‑21 09:30 ‑ 09:34 ‑ Cluster node restart


2018-02-28 07:55 - Problem with email import into the system


Solved - 2018-03-08 - Problems reaching visionflow.com external website


2018-02-16 10:58 - 11:04 - Cluster node restart


2018-07-05 14:38 - 14:40 Service disruption


2018-08-06 07:22 - Service disruption


2018‑06‑08 10:32 ‑ 10:36 Service disruption


2018-12-10 10:47 - 10:53 - Service disruption


2018-11-19 16:19 - Cluster node restart


2018-11-20 13:47-14.20 - Problem saving issues


2018‑08‑29 ‑ Performance problems 14:01-15:15 CET/UTC+1


2018-09-21 20:48-22:50 CET - Service disruption


Web page maintenance: 2018‑10‑22 22:00‑22:15


2018‑12‑17 00:01‑06:00 CET


2018-06-09 18:00-21:00 CET


2018‑08‑21 19:00‑22:00 CET


2018-03-02 00:01-04:00 CET


2018-02-26 05:30-06:30 CET


2019-01-14 11:50-11:55 Cluster node restart


2019-02-01 - Problems with email fetching


2019‑02‑27 ‑ Problem with filters in issue list


2019‑03‑04 ‑ Problems with email fetching


2019-01-29 11:10-11:15 Cluster node restart


2019-06-03 14:32-14:38 Service Disruption


2019-05-14 14:20 - 14:25 - Service disruption


2019-06-01 06:41 - 08:33 - Service disruption


2019-09-13 Performance problems


2019-10-04 Cluster node restart


2019-10-07 Service disruption


2019-10-09 15:14 - 15:24 Service disruption - performance problems


2019-10-16 Problems sending email for some customers


2019‑10‑18 15:09 ‑ 15:17 ‑ Performance degradation - Cluster node restart


2019‑10‑22 15:11 ‑ 15:18 ‑ Temporary performance problem


2019-10-23 - 06:30 - 06:45 Urgent unplanned system maintenance


2019-10-23 -  Intermittent DNS probems in our infrastructure


2019‑05‑02 ‑ Service disruption


2019‑05‑06 10:45-10:48 ‑ Cluster node restart


2019-05-25 08:01 - 09:11 - Service disruption


2019-05-26 07:31 - 10:22 - Service disruption


2019‑04‑04 15:48 ‑ 15:50 ‑ Service disruption


2019-04-25 Cluster node restart


2019‑04‑25 ‑ Service disruption


2019-04-26 - Cluster node restart


2019-12-12 - DNS problem in our infrastructure


2019‑12‑19 Cluster node restart


2019-11-04 -  Intermittent DNS probems in our infrastructure


2019‑11‑12 10:35 ‑ Performance degradation - Cluster node restart


2019‑11‑06 System down for maintenance : 20:00 ‑ 21:00 CET


2019‑04‑02 20:00‑21:30 CET


2019‑05‑27 System down for maintenance : 01:45 ‑ 06:30 CET


2019‑04‑11 21:00‑21:30 CET


2019‑10‑25 Maintenance in service provider infrastructure : 00:00 ‑ 06:00 CET


2019-09-06 23:00 - 2019-09-07 06:00 CET - Website maintenance


2019-08-26 Maintenance in service provider infrastructure : 00:00 - 04:00 CET


2019‑06-03 System down for maintenance : 01:00 ‑ 06:20 CET


2019‑05‑23 20:00‑20:30 CET


2019‑07‑22 System down for maintenance : 19:00 ‑ 21:00 CET


2019-01-28 00:01-04:00 CET


2019‑01‑21 20:00-21:00 CET


2019‑02‑20 21:00‑22:00 CET


Incident management


Problem management


Whistle blower service


Set user permission


Text Area (multi-line)


Text field (single-line)


Select list (Single choice)


Yes/No (Boolean/checkbox)


Select list (Multiple choice)


Date field


Date-Time field


User (without support users)


User (with support users)


Company


Configuration Item (Product/Asset/Service/etc)


URL


Integer


Decimal


Information text


Location


History sub-tab


Sub-issues sub-tab


Attached files sub-tab


Links sub-tab


Work logs sub-tab


Expenses sub-tab


KB links sub-tab


SLA sub-tab


Commits sub-tab


Subscriptions sub-tab


Permissions sub-tab


General about sub-tabs and/or sub-sections


2020-04-29 - Maintenance in service provider infrastructure : 06:30 ‑ 08:00 CET


2020-03-23 - System down for maintenance : 20:00 - 21:00 CET


2020‑10‑01 - Maintenance in service provider infrastructure: 00:00 ‑ 06:00 CET


2020-10-24 - System down for maintenance, starting at 11:00 CET


2020‑10‑27 - System down for maintenance : 20:00 ‑ 20:30 CET


2020‑11‑17 ‑ Maintenance in service provider infrastructure: 18:00 - 21:00 CET


2020‑07‑01 - Maintenance in service provider infrastructure : 18:00 ‑ 22:00 CET


2020-09-08 - Intermittent connectivity issues


2020-09-15 - Intermittent connectivity issues


2020‑12‑10 ‑ Intermittent connectivity issues


2020‑10‑08 ‑ Intermittent connectivity issues


2020‑09‑29 ‑ Intermittent connectivity issues


2020‑04‑15 - Problems viewing issues/tickets


2020-06-03 - Cluster node restart


Telavox (CTI)


Install Centrifugo


Configure Nginx for Centrifugo


Configure Visionflow for Centrifugo


Configure Centrifugo


Upgrade Centrifugo to v4


Breach types - General overview


Issue has not changed for X hours


Start date


Due X hours from now


In progress more than X hours


Time in Start or Running statuses more than X hours


2021‑09‑14 ‑ System down for maintenance : 19:00 ‑ 20:00


2021‑08‑04 ‑ System down for maintenance : 06:20 - 07:20


2021‑08‑11 ‑ System down for maintenance : 06:20 - 07:20


2021‑04‑10 ‑ System maintenance 10.00‑11.00


2021‑04‑21 ‑ System maintenance 06.15‑07.15


2021‑06‑04 ‑ System down for maintenance : 06:20 - 07:20


2021‑04‑28 ‑ System down for maintenance : 06:15 ‑ 06:30


2021‑03‑29 - Extended maintenance 07.00-08.30


2021-03-10 ‑ Minor service disruption


2021‑04‑23 ‑ Service disruption


2021‑05‑07 ‑ Service disruption


2021‑02‑15 - Service disruption


2021-01-14 - Service disruption


Main changes in version 13.0


Preliminary release plan for 2018


Main changes in version 11.1


Main changes in version 11.3


Main changes in version 11.4


Main changes in version 12.0


Main changes in version 11.2


Main changes in version 12.1


Main changes in version 12.2


Main changes in between version 13.0 and 14.0


Main changes in version 10.1


Main changes in version 10.0


Main changes in version 9.7


Main changes in version 9.5


Main changes in version 9.6


Main changes in version 9.4


Main changes in version 9.3


Main changes in version 10.2


Main changes in version 10.3


Main changes in version 10.4


Main changes in version 11.0


Main changes in version 10.5


Main changes in version 10.6


Main changes in version 10.7


Main changes in version 3.0


Main changes in version 2.4.2


Main changes in version 2.4


Main changes in version 2.4.1


Main changes in version 3.2


Main changes in version 3.1.1


Main changes in version 3.1


Main changes in version 3.2.1


Main changes in version 3.2.3


Main changes in version 4.0


Main changes in version 3.2.2


Main changes in version 4.1


Main changes in version 6.1


Main changes in version 6.0


Main changes in version 5.4


Main changes in version 6.2


Main changes in version 6.3


Main changes in version 6.4


Main changes in version 5.0


Main changes in version 5.2.1


Main changes in version 5.3


Main changes in version 5.2


Main changes in version 5.1


Main changes in version 5.0.2


Main changes in version 5.0.1


Main changes in version 7.2


Main changes in version 7.1


Main changes in version 7.2.1


Main changes in version 7.3


Main changes in version 7.4


Main changes in version 7.0


Main changes in version 7.0.2


Main changes in version 7.0.1


Main changes in version 8.3


Main changes in version 8.4


Main changes in version 8.5


Main changes in version 9.1


Main changes in version 9.2


Main changes in version 9.0


Main changes in version 7.5.1


Main changes in version 7.5


Main changes in version 8.2


Main changes in version 8.1


Main changes in version 8.0


Main changes in version 2.3


Main changes in version 2.1.2


Main changes in version 2.1


Main changes in version 2.2


New features in version 2.1.1


Configure VisionFlow for ClamAV


Rating on issue - Notification template


2022-06-16 12:30 - Minor unscheduled service disruption


2022-06-13 - Service disruption


2022-07-28 12:30 - Minor unscheduled service disruption


2022-07-06 12:30 - Minor unscheduled service disruption


2022‑03‑28 ‑ Cluster node restart


2022-10-28 09:20 - Minor unscheduled service disruption


2022‑05‑18 ‑ User group problem after standard patch


2022-01-11 - Service disruption - Search engine


2022‑12-16 ‑ Service disruption


2022‑11‑24 ‑ Service disruption


2022‑11‑23 ‑ Service disruption


2022-11-11 11:00 - Minor unscheduled service disruption


2022-11-01 - Service disruption


2022-11-02 - Service disruption


2022-11-03 - Minor Service disruption


2022-09-15 - Service disruption


2022-09-19 10:20 - Minor unscheduled service disruption


2022‑09‑22 ‑ Service disruption


2022-08-19 12:10 - Minor unscheduled service disruption


2022-09-08 10:00 - Minor unscheduled service disruption


2022‑10‑13 ‑ System down for maintenance : 05:30 ‑ 06:45


2022‑10‑27 ‑ System down for maintenance : 06:00 ‑ 06:30


2022‑11‑10 ‑ System maintenance : 06:00 ‑ 07:00


2022‑01‑11 ‑ System down for maintenance : 06:20 - 07:20


2022‑01‑21 ‑ System down for maintenance : 06:20 ‑ 06:30


2022-02-28 - System down for maintenance : 06:20 - 07:20


2023-04-24 - Service Disruption in Pre Production


2024-09-10 - Service Disruption in Pre Production


2024‑07‑04 ‑ Preprod environment down for maintenance


2024-04-09 Preprod environment down for maintenance


2024-03-26 - Preprod environment down for maintenance


2024-02-06 - Test environment down for maintenance


2024-02-26 - Test environment down for maintenance


2024-01-19 Maintenance work on servers


2024-01-23 Maintenance work on servers


2023-05-05 - Downtime for 20 minutes in PreProduction


2023-09-27 - Test environment down for maintenance


2022-11-26 / 2022-11-27 - System maintenance


2023-02-17 - Test environment down for maintenance


2023-01-13 - Test environment down for maintenance


2024‑09‑25 ‑ Test environment down for maintenance


Test environment down for maintenance


Test environment down for maintenance


2023-04-29 - System down for maintenance (Cancelled)


2023-05-06 - System down for maintenance


2023-10-14 - System down for maintenance


2023-07-15 - System down for maintenance


2023-06-03 - System down for maintenance


2023-02-04 - System down for maintenance


2023-01-25 - Email disturbance related to Office365/Azure service disruption


2023-02-12 - Service disruption


2023-06-15 - BankId service disruption


2023‑10‑11 ‑ Outgoing mail problems for Microsoft emails


Webbinarium december 2023


Recording - webinar 2023-12-12 - Swedish


Recording - Webinar 2024-03-22 - Swedish


Webbinarium 22 mars 2024


Webinar September 2024


Recording - webinar 2024-06-19- English


Webinar June 2024


Recording - Webinar september 2024


Recording - Winter Webinar December 2024


Winter Webinar - December 10th 2024


Recording - Webinar Summer 2025


Don't miss our summer Webinar 2025


Nyhetsbrev december


2024-01-13 - System down for maintenance


2024-01-27 - System down for maintenance


2024-05-04 - System down for maintenance


2024-05-11 - System down for maintenance


2024-05-18 - System down for maintenance


2024-05-25 - System down for maintenance


2024-06-01 - System down for maintenance


2024-06-08 - System down for maintenance


2024-05-17 - System down for maintenance


2024-06-04 - Short downtime on search functionality


2024-07-23 - Patch that may cause a session timeout for some users


2024-08-10 - System down for maintenance


2024-07-27 - System down for maintenance


2024-08-03 - System down for maintenance


2024-03-02 - System down for maintenance


2024-02-03 - System down for maintenance


2024-02-10 - System down for maintenance


2024-10-11 - Patch that may cause a session timeout for some users


2024-10-26 - System down for maintenance


2024-01-08 - Service disruption


2024-01-26 - Service disruption


2024-01-30 -  Service disruption


2024-01-18 - Service disruption


2024-01-19 - 2024-01-20 - Service disruption


2024-03-07 -  Service disruption


2024-03-08 -  Service disruption


2024-03-11 -  Service disruption


2024-02-25 - Maintenance on search function


2024‑07‑22 ‑ Service disruption


2024-06-10 - Service disruption


2024‑04‑30 ‑ Service disruption


2024‑09‑05 ‑ BankId service disruption


2024‑09‑05 ‑ Service disruption


2024-05-17 - Service disruption


2024-05-17-2024-05-22 - Problem in Google Chrome with latest v125 version


2024‑05‑21 ‑ Service disruption


2024-05-17-2024-05-22 - Problem in Google Chrome with latest v125 version


2024‑05‑24 ‑ Service disruption


2024-05-24 - Incident


2024‑05‑27 ‑ Service disruption


2024-06-04 - Service disruption


2024-06-04 - Search of issue keys without prefixes doesn't work for all cases


2024‑11‑25 ‑ Email disturbance related to Office365/Azure service disruption


Authentication using Rest API


How does custom fields work in the Rest API


Using a RequestObject


Examples of using Rest API with code examples


Examples of using Rest API with a rest client


Do I need VPN to connect the system to my internal servers and network ?


2025-02-22 - System down for maintenance


2025-04-19 - System down for maintenance


2025-05-03 - System down for maintenance


2025-05-07 - Patch of the system that may result in SessionTimeout


2025-05-12- 404 errors connected to patch


2025-05-14 - Service Disruption


2025-05-16 - Service disruption connected to chat


2025-04-24 - Service disruption connected to recent activity


2025-04-15 - Service disruption


2025-04-16 - Service Disruption


2025-03-27 Service disruption


2025-04-03- Information about new issue view


2025-05-20 - Service Disruption


2025-06-16 - Service Disruption


2025-07-01 - Service Disruption


2025-03-12 - Service disruption


2025-03-01 - Service disruption


2025-02-26 - Service disruption


2025‑03‑01 ‑ Microsoft email disturbance related to Office365/Azure service


2025-03-05 - Service disruption


2025-03-06 Service disruption


2025-03-07  - Service disruption


VisionFlow’s LLM-Agnostic AI Approach


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