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 Role Permissions Export knowledge base Export     SubscribeSubscribe      Show article info

When you have created the Role, set the Permissions for the role.

General Settings > Roles/Groups > Role Permissions: Here you will see a grid of check boxes, one column per role in the company.


Every  row corresponds to some functionality that you can allow or restrict a  role from having access to.  The bolded headings corresponds to the tabs  the functions are present in, and each row is a specific functionality.  You should be able to easily check the boxes which the new role should  have access to.

Beware: The changes are made immediately, so be careful to not change the administrator role!


Note: some checkboxes are greyed out, so cannot be changed. These are most of the support user functions, and account settings for administrators (Admins should not be able to lose setting access due to misclick). The administrator and support user flags are set on the user group, so which roles are considered admin and support users? If a role only have admin user groups, it is considered an "admin role". If a role have any support user groups at all, it is considered a "support role"  



Below is a closer description of the functions and comments about what they do:



  • This section gives access to the functions in the General panel  (Calendar, Search, Users, Companies, Time, Reports, Products/Configuration Items, Contracts and Account Settings) The  Dashboard access is included here too. Also note that if the menus under General also gives access to search in Quick Search.



  • This section has permissions about users - view, create, update, delete, as well as viewing online users.


  • Create/Edit/Delete public search/filters - permission to create new  searches/filters available to all. Everyone can create their own private  searches/filters.
  • Edit search subscriptions - permission to set subscriptions on a  search - how and how often search results should be mailed to  subscribers.


  • This section has permissions about customer companies - create, update and delete companies.

Several permissions relating to projects:

  • Project page - permission to see the project info page for projects
  • Create projects - permission to create new projects.
  • Edit project info - permission to edit the project info.
  • Remove projects - permission to delete projects.
  • View project users - permission to view the 'Users' subpage for a project. 
  • Manage project users - permission to view the 'Manage user' subpage  for a project. You also need the 'View project users' permission to see  the manage link in the user page.
  • Invite project users - permission to invite other existing users into a project.
  • Setting for invite project users - permission to see the 'settings  for invite users' dialog. It controls what user groups a given user  group can import users to.
  • View calendar overview - permission to see the calendar overview in the projects page.
  • View open issues charts and portlets - permission to see the 'Open  issues' charts (in the project page, for example), and portlets showing  those graphs.
  • View burnup/Burndown charts - permission to see the 'Burndown' and 'Burnup' graphs, and portlets  showing those graphs.
  • View estimated hours/user - permission to see the estimated hours  per user (in project page). Also controls the permission to see graphs  related to time (estimated, available, remaining and actual) per user
  • View number of issues/user - permission to see the number of issues per user - total or by issue type.
  • Edit resource availability - Permission to edit the resource  availability table in Project page and sprint page. This shows how many  hours a user can work a given week.
  • View Project summary - Permission to see the project summary overview
  • View costs (general setting) - Permission to see costs in projects.
  • View Project Timeline - Permission to use the Timeline view for projects.
  • Show inactive projects - Permission to use the "Show inactive projects" function and view inactive projects.

These permissions are all related to issues:

  • Create, Save and Remove issues - these are the basic permissions for issue.
  • Export issues - Permission to export issue data to file, for example as an excel, xml, pdf, csv or rtf file.
  • Transfer/Copy issue - permission to either move (transfer) or copy an issue from  a project to another.
  • View subissues - permission to see sub-issues, issues that are subordinate to another issue.
  • Edit subissues - permission to edit sub-issues.
  • Add issue comments - permission to add comments to issues.
  • View issue links - permission to see the Links subtab and links to other issues.
  • Edit issue links - permission to create/edit/delete issue links.
  • View issue documents - permission to see documents attached to an issue.
  • Edit issue documents - permission to add/edit/remove documents on an issue.
  • View issue worklog - permission to see the worklog section on an  issue. Worklogs contain reported/worked actual time on that issue.
  • Edit issue worklog - permission to edit the worklogs on issues.
  • Create issue worklog - permission to add new worklogs on issues.
  • Remove issue worklog - permission to remove/delete issue worklogs.
  • View issue worklogs for current user only - if this is checked, the user will only see worklogs created by themselves on issues. Useful to make some user groups only see their own relevant information.
  • View sprint Control Commits - permission to see the VCC section on  issues. This section shows code commits on the issue that has the given  issue key in the commit description.
  • Can create new user at 'New issue' - this permission lets you see  the 'create new user' icon nextto the reporter field when creating a new  issue.
  • Edit issue access - permission to see the 'Permissions' section on  an issue, and edit the permissions, thus controlling who can access the  issue.
  • View Gantt chart - permission to use the Gantt view as an option to the normal issues table.
  • View Kanban board - permission to use the Kanban board option to the   normal issues table. The Kanban board is an aid in managing issues and   issue flow.
  • Configure Kanban board - permission to edit configuration of the Kanban board setup.
  • View issue history - permission to see the History section of an  issue, where you can see what has happened on the issue since its  creation.
  • View only issue discussion - This permission controls whether the  user role should only see the issue discussion in the issue history, and  not for example, status changes. Beware! This permission should NOT be  checked for administrators!
  • View issue Subscriptions - permission to see the 'Subscribers'  section of an issue, and set yourself as a subscriber of an issue.
  • Can add/remove others as issue subscribers - permission to change subscription status for users other than yourself.
  • MS Project import/export - permission to import issue(s) to and from  MS Project. This is done through the export/import icons in the issues  list.
  • View issue SLA - permission to see the SLA subtab on an issue, and to see which SLA the issue is under


  • View and Edit sprints - permission to see sprints (milestones/versions/iterations..) and edit them, respectively.
  • View/Edit Burn down - permission to see and edit the burn-down graph in the sprints page
  • View/Edit build history - permission to see and edit the sprint build history, which shows a list of builds on the project.
  • View release notes - permission to see the release notes for the given version.
  • Edit release notes - permission to edit version release notes


  • Create folders - permission to create folders for documents
  • Create documents - permission to create documents
  • View project documents - permission to see documents on projects.  Which documents you actually see may be dependent on permissions on the  individual documents.
  • Edit project documents - permission to edit documents on project.  This includes rewriting html and text issues in the 'edit content'  pages, as well as replacing a document by uploading a more current  version.
  • Remove project document - permission to delete documents on a project.
  • Edit document access - permission to edit the document access/permission, i.e. who has access to read/look at the document.
  • Move project documents - permission to move a document between folders in the same project.
  • Edit published flag - permission to change the published flag for  documents. Published documents are accessible by support users using the  support center.

Support Center

  • Edit general support center - permission to edit general settings for support centers
  • Design support center - permission to edit the design section of the  support center. This contains the HTML header, body and footer of the  support center, as well as URL's for important direct links to support  center sections.
  • View knowledge base - permission to see the knowledge base (KB), which can contain informative articles
  • Edit knowledge base info - permission to edit the (few) general settings for the KB
  • Edit knowledge base categories - permission to create, edit and  delete categories, which groups similar articles together (think  folders..).
  • Edit knowledge base articles - permission to create and edit KB  articles, which can contain useful information (think individual  files..).
  • Remove knowledge base articles - permission to delete KB articles.
  • View and edit outdated articles - permission to see and edit KB articles which has been reported as 'outdated'.
  • View and edit outdated articles - permission to see and edit KB articles flagged as outdated.
  • Add article comments - permission to comment on individual KB articles
  • Edit or delete article comments - permission to edit comments on articles. Without this, you may only edit your own comments.
  • Edit spam folders - permission to access and edit the spam folders where some e-mails may end up.


Ticket System

  • Email reply - permission to use the function 'Email reply' on an issue, which creates a mail to be sent to the  reporter (or other commenter) of an issue.



  • These permissions are pretty self-evident, and concerns creating, editing and deleting forums, forum posts and forum categories.

Project Settings

  • Configure project setting - permission to see the project settings tab, and edit the different project settings.


  • These permissions allow you to see a different report each: 'Time report', 'Resource allocation report' and 'SLA reports'

Dashboard Portlets

  • These permissions control access to some of the portlets available  in the Dashboard: 'Recent activity', 'Late/upcoming sprints', 'Trend  diagram', 'Resolution timeline diagram' and 'sprint timeline diagram

Configuration Items

A configuration item can have many names in the system. The default  config item we use is 'Product', but other names are possible, like  'Service', 'component', 'asset', 'Config item', etc..

  • View /edit configuration items - these permission allows one to see and edit configuration items.
  • Edit configuration item types - permission to create/edit/delete different Types for configuration items.



  • View and use chat - permission to see and use chat at all.
  • View and use the support chat - permission to see and use the support chat to communicate with external support users through the support center.
  • View and use the company chat - permission to view and use the internal/enterprise chat functions like account chat, chat on issue, user to user chat

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