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 AUTHENTICATION FAILED error in email settings Export knowledge base Export     SubscribeSubscribe      Show article info

If you get the error below in the email ticket system settings then you need to check your credentials for the email account you are using in the email ticket system. 


Perhaps the password have changed? If so, then you need to update this in the email ticket system settings and then reactivate the ticket system again.


NOT OK! Email fetching failed.
2014-03-17 10:55:36
[AUTHENTICATIONFAILED] Invalid credentials (Failure)  


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