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Field description - Current Owner / Owner



Short description:


The Current Owner field represents the user that is currently handling the issue. This user usually changes often, as the issue passes through different steps of the workflow. 






Default name: Current Owner

Terminology variations: None


In-Use: Optional. This field can be set to be used in the issue field configuration.


Mandatory: Optional. This field can be set as mandatory, but need not be.


Data type: A User, which can be an internal user but not a support user.


Access restrictions: (Default) Created: "Read/Write" for all internal users, and "No access" for external or support users.  Editing: "Read/Write" for all internal users,  and "No access" for support users.



Project > Settings > General, section "General issue settings":

"Owner group" and "Owner" fields should be dependent: This setting makes these fields dependent on each other, so that setting the Current Owner sets the Owner group, for example. 


Status: If you have workflows on the project, then the Current Owner is dependent on the issue Status.



Affected by these settings: 


Project > Settings > Workflow:

Here, you can set who should be the new Current owner when the issue is set to a specific status. It can be a specific user, or the Reporter and/or the Developer of the issue, thus making it possible to automate the passing of the issue between the affected users.


Project > Settings > Notifications:

The Current Owner of an issue can be set as a recipient of notifications generated by changes to the issue.


General > Settings > Issue configurations > Issue rules.

Current Owner can be used in issue rules, either as a criterion, or being set in the rule action.


Use cases: 

Current Owner tells you who has responsibility for the issue at this point. In many cases, you have workflows to automatically transfer ownership of the issue during its "life".

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