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 Why is my credit card being denied? Why does it say that my card cannot be verified? Export knowledge base Export     SubscribeSubscribe      Show article info

Credit Card Error

If you are receiving an error indicating that your credit card cannot be verified such as PaymentRefusedByFinancialInstitution (REJECTED_BY_ACQUIRER): Purchase3rdParty , please try the following:


  • Make sure you have entered your credit card information correctly - it should be only numbers; no dashes or spaces.
  • Verify the card holder name entered matches the name on  your credit card account.
  • Confirm that there are verifiable funds in the account.


If you continue to receive errors, try using a different credit card or please contact your financial institution. Often a bank or a credit card company will impose restrictions on internet transactions and/or the card will be set up to automatically deny any out-of-the-ordinary transactions.  Call your financial institution to make sure these restrictions are removed.



Note: Credit card payments are not processed until you get a confirmation page.

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