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 How do I pause the time in a SLA? Export knowledge base Export     SubscribeSubscribe      Show article info

How do I pause the time in a SLA?


You pause the time calculation towards a issues's SLA target by setting the issue in a status that is configured to be a pause status.


This confguration is done in the SLA target configuration pane, see below. There you select which statuses that shall be Pause status or Stop status.


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