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 Not all users are visible in the chat list Export knowledge base Export     SubscribeSubscribe      Show article info

Steps to reproduce


After you log into the system you want to send a chat message to someone that isn't online. 

You go to chat to see all online users and offline users to chat with 




Not all users are visible on the right to start a chat with. Normally all users shall be available on the right side and the ones that aren't logged in should be gray


Work around to fix problem


Log out from the system, log in and then try again


Reason for problem


For some reason the system haven't received a correct chat roster via XMPP (the protocol the chat client and server uses to communicte), sometimes this can happen.

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