User information
 Loading ...
Show article in Knowledge Base

 Owner group Export knowledge base Export     SubscribeSubscribe      Show article info

Field description - Owner Group



Short description:


The Owner Group field represents the User group that should be responsible for the issue. 






Default name: Owner Group

Terminology variations: None


In-Use: Optional. This field can be set to be used in the issue field configuration.


Mandatory: Optional. This field can be set as mandatory, but need not be.


Data type: A User Group that does not have the "is Support user" flag. This shows all user groups for users on the project. To add a user group to this field, you need to set it on a (non-support) User that belongs to the project. 


Access restrictions: (Default) Created: "Read/Write" for all internal users, and "No access" for external or support users.  Editing: "Read/Write" for all internal users,  and "No access" for support users.



Project > Settings > General, section "General issue settings":

"Owner group" and "Owner" fields should be dependent: This setting makes these fields dependent on each other, so that setting the Current Owner sets the Owner group, for example. Setting the Owner group then limits the users in the Owner field to those belonging to that User group.


Affected by these settings: 


Project > Settings > Notifications:

The Owner group of an issue can be set as a recipient of notifications generated by changes to the issue. This will notify all users in the group.


Project > Settings > Work flow:

The Owner group of an issue can be set when a specific status is set, according to the work flow on the project.


General > Settings > Issue configurations > Issue rules.

Owner group can be used in issue rules, either as a criterion, or being set in the rule action.


Use cases: 

The Owner Group tells you which User group has responsibility for the issue at this point, even if a specific user is not assigned to the issue at the moment.

User comments
 Loading ...