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 Work Schedule Exception Schemes Export knowledge base Export     SubscribeSubscribe      Show article info

Work schedule exception schemes should be used to register exceptions to the work schedule, such as national holidays.


A Work schedule exception scheme shows in the calendar as Works exception, just as when the users themselves put in for example sick leave. It is also considered when there is an SLA which triggers on breach date. So if an issue will reach a brech date at a date where there is an additional holiday the system will notify the user in beforehand so that it isn't triggered on a date when no one is working. 


A Work Exception can be for one day only or for an interval.


work schedule exception

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