User interface

• Completely web-based, use your standard web browser
• Clean, straight-forward, easy to use, user interface
• The start page contains all projects that a specific user have access to and all issues that he/she owns.
• Localized date/time, users can enter and view date and time in their own local format

Issue management

• Four types of issues: bug, task, request and support issue
• The issue page contains several different views for your issues where you can sort, filter, create report of current view, etc, etc.
• A complete history log of all changes on an issue
• The batch update function lets you do anything to a group of issues that you can do to a single issue, such as change status, priority, owner and so on
• Bulk copy/transfer issues between projects
• You can easily create links between issues. Three kinds of links exists: "Related to", "Duplicates" and "Duplicated by"
• Quick access to issues by issue key identifier

Version management

• Manage versions and builds
• You can keep track of which version/build a specific bug was found in and in which version/build the bug was fixed
• You can have an unlimited number of versions and unlimited number of builds

Document management

• Store all your project related files in VisionProject
• Windows Explorer like structure
• Make folders or documents available in the Support Center

Workflow

• With the workflow feature you can configure who should be the owner of an issue when it has a specific status
• Configure a standard workflow for your issues, so that the current owner will change according to the predefined workflow when the status is changed. The user can manually override the workflow if it isn't approriate for a specific situation

E-mail notifications

• A flexible e-mail notification scheme
• Setup your projects to send e-mail notifications when:
  • a new issue has been created
  • when an issue has changed
  • when a document has been added to the project
  • when an issue has been transfered or copied
  • etc, etc

Custom fields

• Sometimes the standard fields that are available in VisionProject aren't enough. Then you can create your own custom fields!
• The custom fields can be configured to be mandatory or optional, or if they should be available on the issues page or if they should be visible to customers
• Up to five custom fields can be configured in every project

Search and report

• Search in all projects that you have access to
• You can search for every possible field on an issue
• Sort on up to three fields
• You can also choose on how you want the search result to be presented, making it an excellent way to create custom reports in VisionProject

Multiple project management

• You can create an unlimited number of projects in VisionProject
• The start page shows all your open issues from all your projects
• You can search through all the projects that you have access to

Collaboration

• VisionProject gives you all the tools you will need for you and your team to collaborate efficiently
• A discussion forum where different topics can be discussed
• A searchable knowledge base where any information important to the project team can be stored, e.g. Best practices, How to's, Known issues, etc, etc. The sky is the limit, and all your knowledge can be stored in one single place!
• E-mail notifications keeps updated all the time
• The The E-mail ticket system is also an invaluable feature that simplifies communication with your customers and end users

Support center (add-on module)

• The support center make it easy for you to publish these elements to your customers and end users:
  • Knowledge Base
  • Forum
  • Document archive
  • Issue tracking (access to a "light" version of the issue tracking functionality)

• You can add a support center/helpdesk as low-cost add-on feature for your projects
• Enables you to give your customers and end-users help and support 24/7
• Very easy to integrate in your existing web site
• Easy to customize
• E-mail ticket system add-on module is included
• For more information read here ...

E-mail ticket system (add-on module)

• Your customers can create issues (tickets) via e-mail or reply back to responses received from your support team
• VisionProject monitors a specified e-mail account
• For every new message a new issue will be created or if there is an existing ticket id in the mail subject a comment will be appended to the existing issue
• Replies can be customized

Bug Life Cycle Model

This is a sample life cycle of a bug.

Support Issue Life Cycle Model

This is a sample life cycle of a support issue.