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 Ranking Issues  Export knowledge base Export     SubscribeSubscribe      Show article info

Ranking of Issues

You can use a feature called "Global rank" to be able to rank the issues related to each other easily using arrows or "drag and drop".

 

Global rank is a global floating point number calculated by the system and stored in a separate field on your issues. It is one global number sequence across the whole system, and projects, i.e. it is not one number sequence per project.  

 

Enabling ranking between issues through using ”Global rank”.

To be able to use ranking between issues, you have to add the field  "Global rank" to the issue field configuration you have connected to the project.

The value of this field will not be shown by default but it is used in the background to "rank" (order) issues within a project and/or iteration/sprint/phase.

1.Go to General – Settings - Issues configuration - Issue fields.
Different configurations are shown in rows. Choose the one you want Global ranking to be active in.

 

Knowledge Base Images/Issue Field Configuration/Global rank.PNG

2. Check the checkbox for Global ranking as well as the checkboxes for when Global rank should be active. When all is done press Save.

 

Once you have enabled the field you can start ranking issues between each other for the projects that are using that Issue Field Configuration.

 

Ranking between issues in the Issue List

To be able to rank between issues in the Issue List, you need to add that column to the column view.


1.Go to Project, select the current project, go to the Issue tab.

 

Knowledge Base Images/Issue Field Configuration/Global rank2.PNG

2.Click "My column view:..." and select "Edit column view".

 

3.Once in the dialogue, drag and drop "Global rank" from the Available columns to the Selected columns.

To make it easy to work with, you may want to put it as the first column.

Knowledge Base Images/Issue Field Configuration/Global rank3.PNG
4.The list will now have a column with arrows in it. By using the ”single arrow” it is possible to move the issue one position up.

By using the ”double arrow” the issue is moved to the top of the list.   

 

If the issue contains sub-issues they will also follow the parent issue.

 

5.To be able to use this column to reorganise the issues, you need to be sure that you have chosen to view a sprint.

You can do this by selecting what sprint you wish to rank within or to choose [No sprint].

 

 

Ranking between issues in the Kanban board (using drag and drop)

The other way to rank issues in between each other is to use the Kanban board (task board).

You can read more about how the Kanban board works here.


1.You open this view by going to Project – Issues and  choosing "Kanban board" in "View:".

Knowledge Base Images/Issue Field Configuration/Global rank4.PNG

 

2.To be able to rank between issues, first choose sprint.
You can now rank between the issues using drag and drop. The sub-issues can also be ranked in the same manner. It is also possible to change status group

 

Knowledge Base Images/Issue Field Configuration/Global rank5.PNG

 

 

Frequently asked questions

 

 

Q: When ranking an issue, does the global rank value increase by increments of one?   

 

No, it is a floating point number. Issues are spread out with big gaps between the numbers so that ranking can be done efficiently, i.e. you can drag an issue between two other issues without the need to recalculate the global rank number on all your issues. See an example below, if you move the Issue-3 and rank it above Issue-2 it will get global rank 9500 but the other global rank values will not change. If you then rank Issue-4 above Issue-3 the global rank for this issue will be 9250, but the global rank for the other issues will not change. Once the whole number

 

Issue-1  with global rank 9000

Issue-2  with global rank 10000

Issue-3  with global rank 11000

Issue-4  with global rank 12000

 

If you want to see the actual global rank number, you can see it by adding the global rank column to your table or planning board, and also change the issue field configuration for your project so that the global rank field have the checkbox Display issue tab checked/ticked. This will also show the number in the table.

 

Q: Can we set the numbering sequence scheme for the Global Rank?  (eg start at 1 and increase by 1). 

 

No, this can't be changed, it is calculated an managed by the system. This is a relative number indicating what relative position/priority an issue have compared to others in the list. 

 

Q: Does the global rank number ever change automatically , or is it only changed manually by a user moving it up with respect to other issues? 

 

Normally it changes when users rank issues up/down in the list. However, after significant re-ranking of many issues many times the spread of the global rank number can become saturated and then the system will re-calculate the global rank value to spread it out again evenly across issues.. 

 

Q: What global rank does a newly inserted issue receive?  Does it receive the next number?  

 

It gets the highest global rank value + 1024

 

Q: Why do some global rank numbers contain decimals ? (as seen below)

 

If global rank number becomes saturated then decimal numbers will be used to spread issues evenly


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