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List of Knowledge Base articles

How can I start using the Support Center?


Adding simple web forms to capture issues as an alternative to email


Design sub-tab


Knowledge base sub-tab


General sub-tab


Transfer support issues from customers to development/technology teams


Unified Support center


How do I organize my Service Desk (Help desk) in @productName?


What issue/ticket fields are recommended for Help Desk purposes?


General search function


Which issue fields are shown for support users in the Issues page


Use your own issue tabs in the support center


Variables that can be used in email reply templates


Parsing values from email subject and content


Customer satisfaction survey


Domain mappings in the Email ticket system


Multiple ticket systems in the same project


CC-addresses are stored on the issue - you can reply to all


Email batch reply - sending same mail to several issues/customers


Mass email


Forward from Issue history


Merging incoming email with an existing issue


What are Processing Rules in the Ticket System?


Email reply/Send email


How can I start using the E-mail ticket system?


What is the E-mail ticket system?


How can I add images to a knowledge base article?


Who has access to the Knowledge Base?


Where can I add/edit categories and add/edit articles?


How do I move categories and articles?


How to use a Knowledge base


Anatomy of an article


How do I create an internal link to a KB Category?


Editing a KB article


How can I create an internal link from one KB article to another?


Uploading images while editing a KB article


Any recommendations about image size in articles?


How do I make the KB indexable by Google or other search engines?


How can I link to local files from a KB article or issue?


How do I add a KB link in the General section in top left?


Storing large inline images in KB articles result in errors, how do I solve this?


How to edit an article lacking title


How do I include videos in the KB?


How do I subscribe to articles / categories in the Knowledge Base?


How can I make a Forum visible in the Support Center?


Can a Support center User post Forum messages?


How can I make a folder visible in the Support Center?


How can I make a document visible in the Support Center?


How can I link to a document?


Can I buy an installed version of @productName and deploy it on my own server?


What are the benefits with the hosted version compared to the installed one?


How much does @productName cost?


Do you charge for support center users?


If we were to purchase the hosted version could we then migrate our data to an installed version later on?


SAAS/Hosted and installed/on-premise version differences


How does a normal start-up procedure look?


I just inactivated some users - will that affect the coming invoice?


Video demonstration of the system


What is @productName?


Getting Started with @productName


Recommended settings for best user experience with @productName


What are the system requirements for a computer running the system?


Why the name @productName?


I have a question not answered here, where can I find the help I need?


What IP addresses can I use to configure our spam filter to accept emails from your email server?


Where can I find the log files for @productName?


Localising @productName


The Forum page


Dashboard Portlets


How come I can't see the Account settings section anymore?


I get an error message when click logon: "Error: No matching user found! Try again!", what does this mean?


How can I make sure one of our employees is notified by e-mail for issues/tasks?


How do I include/show specific fields on issues that aren't visible by default?


How do I enter a planned end date for a task or issue?


How do I see a list of overdue tasks?


Terminology in the knowledge base


How can I add a multi-document attachment field to a simple form that looks better?


How do I create a new portlet?


Preliminary release plan for upcoming 8-12 months


Visionera Celebrates 10-year anniversary


Visionera attends the ServiceDesk Forum in Stockholm on 18th and 19th of May


Visionera moves to new larger offices in Stockholm


Visionera attends the EasyFairs Exhibit in Stockholm on 16-17th of March


Visionera attends the itSMF spring conference in Stockholm on 31/3 and 1/4


Visionera AB is expanding to southern Europe


How do I install and configure a proxy server with @productName?


Can I use another security/authentication mechanism than used by default?


How can we do a backup of the data in our installation?


How can I increase the memory settings for @productName


Can I run multiple @productName instances in the same Tomcat server?


What are the system requirements for the installed version of @productName?


How do I copy @productName from one server to another?


Can I change to a non-secure server?


Maintenance work


Auto login from external portal


Can I make changes in the software?


Can I make changes in the database?


I get security warnings in Internet Explorer after I uploaded a changed css-file, why?


How do I move the latest changes to the main stylesheet (css) file for @productName into my own css file for my corporate branding?


How do I redirect our domain/URL to @productName?


What is the corporate branding module?


Upgrade from @productName 5.4 to @productName 6.0


Upgrade from @productName 5.2.1 to @productName 5.3


Upgrade from @productName 6.0 to @productName 6.1


Upgrade from @productName 6.1 to @productName 6.2


Upgrade from @productName 6.2 to @productName 6.3


Upgrade from @productName 6.3 to @productName 6.4


Upgrade from @productName 7.0 to @productName 7.0.1


Upgrade from @productName 7.0.1 to @productName 7.0.2


Upgrade from @productName 7.0.2 to @productName 7.1


Upgrade from @productName 6.4 to @productName 6.4.1


Upgrade from @productName 6.4.1 to @productName 6.4.2


Upgrade from @productName 6.4 to @productName 7.0


How do I upgrade multiple versions at the same time?


Upgrade from @productName 7.2 to @productName 7.2.1


Upgrade from @productName 7.1 to @productName 7.2


Upgrade from @productName 7.2.1 to @productName 7.3


Upgrade from @productName 7.3 to @productName 7.4


Upgrade from @productName 2.3 to @productName 2.4


Upgrade from @productName 2.4 to @productName 2.4.1


Upgrade from @productName 2.4 to @productName 2.4.2


Upgrade from @productName 2.4.1 to @productName 2.4.2


Upgrade from @productName 2.4.2 to @productName 3.0


Upgrade from @productName 3.0 to @productName 3.1


Upgrade from version 3.1.1 to version 3.2


How do I add a patch for the installed version?


Upgrade from version 3.2 to version 3.2.1


Upgrade from @productName 5.0 to @productName 5.0.1


Upgrade from @productName 5.0.1 to @productName 5.0.2


Upgrade from @productName 5.0.2 to @productName 5.1


Upgrade from @productName 4.1 to @productName 5.0


Upgrade from @productName 5.1 to @productName 5.2


Upgrade from @productName 5.2 to @productName 5.2.1


Upgrade from @productName 5.3 to @productName 5.4


Upgrade from version 3.1 to version 3.1.1


Install @productName 4.1_patch1


Upgrade from @productName 3.2.2 to @productName 4.0


Upgrade from @productName 4.0 to @productName 4.1


Install @productName 4.1_patch2


Install @productName 4.1_patch3


Activating Spam filter


About the spam engine


Installation when going from hosted to installed version


Overview of the SLA Target and Escalation feature


The Work Schedules page


The SLA Targets page


SLA Examples


Overview of SLA Management in @productName


View SLA in Issues and Issue list


About Service Level Agreements


SLA Troubleshooting


How do I add an issue to an iteration/sprint/phase?


Resource availability


How to transfer incomplete issues from one sprint/phase to the next for further work in the new sprint/phase


The phase / sprint info page


How can I manage issues for sprints efficiently in the issues tab?


The Sprint page


The Burn-down page


The Build History page


The Release Notes page


The Edit Release Notes page


Create a build from your build environment (and upload file)


I have created release notes but they are not visible, how come?


Burn-down charts


What are web services?


Introduction to the Web Service API


Viewing a single issue


Issue tags


Customizations of issue types, statuses, priorities and severities


Creating an issue


Manage issues - Issues page


Text search in issue filter mode


The Issue documents page


Create a new mail /ongoing conversation


Issue subscribers


I cannot set some issue fields when creating an issue, only when editing, why?


Merge issues


Issue timers


Issue Reminders


Recurring issues


Issue templates


Links to Knowledge base (KB) articles


Navigating on Issue - Next/Previous buttons


Issue history viewer


Issue permission viewer


Opening an issue from email - shows info/warning text in new tab


Ranking Issues


Owner and responsible user, what is the difference?


Why are some issues in bold text?


Copy/Transfer issue


Open issue from Mail


How does @productName help with SOX compliance?


What´s the maximum size of files a customer can upload to the system?


The text in the issue history looks like it is chopped off at the right border


Description - cannot save changes to just the text formatting


Making and registering phone calls on issues


How can I put a task on hold and automatically re-open it at a certain date


Custom board


Show related KB articles


Sub-tabs on Issue: Which permissions to show/hide these?


Can I control the behavior of sub-issues and parent depending on statuses?


How to make hidden sub-issues disappear from the main issue list too?


Can I make an existing issue into a sub-issue of another issue?


How to enable sub-issues?


Sub-issues in the issues-tab


Sub-issues in the "Edit issue"-page


Is there a limit to the number of items for a select list in a custom field?


Customize your issue fields in the Issue Field Configuration


Issue Field Configuration preview


How to create new custom fields for issues


Improved Custom Fields


Custom fields of type Configuration item can now select multiple items


The Source Issue field


How does the In-Progress indicator issue field work?


What is the difference between Reporter Company and Company?


How can I add an issue field to an issue?


What are the default issue fields?


How to add help texts to fields


My issue field has a custom name - how do I know which standard field this corresponds to?


The Resolution issue field


I want to only use date on my Start/Due date, not date + time


Migrating data from a field to a custom field


Searching multiselect fields


Advanced search


How do I change my default filter settings for the issues tab?


Quick search


Saved searches


Filters


Issue# search


Search menu


Search subscriptions


The Search page


Edit Notification Templates


Overview of Notifications


Troubleshooting notifications


Send notification to the initiator of the event - what is this?


Which notification uses which notification template?


Can I reset a customised notification template to the default template look?


How can I send a notification upon a specific status transition?


How do I send a notification to support users when issue is closed?


How to send a notification when status is changed from X to something else


What is a project?


The Project Summary - Table view


The Project Summary - Chart view


The Project Summary


Logging of events


What is a workspace?


Planning Board


PM Methodologies supported in @productName


Custom fields on Project


Manage Project Categories


How can I merge two projects into one?


Project overview


How to inactivate a project?


How do I delete a project?


Copying a project


Using project templates


The Project page


Creating a new project


The Project Summary - List view


The Project Users page


The Edit Project Info page


The Edit Resource Availability page


Special commands in VCS for creating and editing issues


How do i set up and configure Subversion?


Integrate other Version control systems with @productName?


Subversion integration


Git integration


CVS integration


Beanstalk integration


Jenkins integration


Handling issues/mails when someone is on vacation or sick leave


How to manage test cases


Get performance information to send to @productName support


How do we "handle" if someone is sick in the project team?


Sprint planning - time or story points?


How to easily visualise the support queue in @productName


How to track iteration progress with burn-down and burn-up charts


How to effectively organize your tasks in iterations/sprints


How to organize your issues in requirements/tasks


How to create recurring mailed reports


SPF and Spam control


Migrating custom issue fields from project to account level


Get the best performance out of your web browser


How do I restrict access to the support center?


How do I create users for the Support center?


How can I limit what issue types users from different customers can see?


What is the difference between "support users", contacts and normal users?


General overview of the permission architecture


How do I import users from my LDAP server into @productName?


How does LDAP authentication work in @productName?


How do I configure LDAP integration?


LDAP configuration tips and debugging info


LDAP Import job


SSO with Kerberos


Configuring SSO with AD and Kerberos


I get SEVERE: failed setting ip_ttl in the log files, why?


Change the default email monitoring interval


How do I remove the /visionproject/ part of the URL?


How do I increase the logging/debug level in the log files?


Can I store document/files on a secondary server?


Attributes in visionproject.properties


How to enable SSL Encryption - with a purchased certificate


How to enable SSL Encryption - with a self signed certificate


How can I change the default port used for @productName?


How do I use an A record such as visionproject.mydomain.com?


I sometimes get NotSerializableException in the log files, why?


How can I increase the session time-out?


How do I configure @productName to work in our DMZ?


The Companies page


The Searches tab in the bottom left panel


The Tags tab in the left panel


Logging on to @productName


Start page navigation in @productName


The Dashboard


Navigation Panel


Hidden gems in the user interface


How do I create system users and add contact persons in the system?


Change how tables/grids look


Permissions and public setting -  Inheritance on document folders


Documents can be set to Read-Only for some users or user groups


Why does Quick edit-save of documents not work for me?


How do I lock documents?


Quick edit-save of document


Track versions on files/documents


Upload and manage documents


The Documents page


Resource availability - hours


How do I group work logs or expenses on date in the Time/Expenses tab?


Time/Cost tracking


Remaining time is not correct on the issue - why?


Time/Expenses page


What happens when a Workflow and an Issue Rule try to update the same issue?


How to use Workflow


Workflow with validating/signing off/attesting


The Project Settings page - General


The Notifications page


The Workflow page


The SLA Escalations page


The Email Ticket System page


The Cost page


The Simple Forms page


Late/Upcoming sprints/milestones


My open issues


Recent activity


Personal notes


Quick links


Saved Searches/Filters on the Dashboard


Burn-down


Burn-up


Open Issues


Open Issues (by issue type)


New Issues Trend chart


Closed Issues Trend chart


New and Closed Issues Trend chart


Resolution Time


Resolution Time (by issue type)


Average Time in Status


Open Sprints Timeline


About chart portlets


Issue distribution graphs


Product issues


The Account settings page


The Additional Features page


The Billing Summary page


The Billing Preferences page


The Custom fields on User page


The Terminology page


The Edit Roles page


The Edit User Groups page


The Edit Role Permissions page


Time report


Resource allocation report


Average time in status report


Initial response time report


Resolution time


In progress time


SLA Compliance


The Reports page


Issue Sources


Open issues


New/Closed issues trend


Estimated/Available time report


Issues per Product


Burndown/Burnup report


Project Status report


Export to PDF


Email trend report


Issue escalation


General panel


Projects panel


Online users panel


Last visited users panel


Edit User page  


The Profile page


Add and manage users


User language setting


Merge users


Search and filter on Users


User documents


Issues on User


User history


Import users


Export users


Add several users to the same email account


User views - controlling who sees what fields on Users


Bank ID


View users log in/log out actions


Custom fields on companies


Add and manage issues on companies


Company views - controlling who sees which fields on a Company


Edit Company Types


Edit Company Statuses


Export companies


Import companies


Company organisational structure


Add and manage Companies


Kanban board


Cumulative Flow Diagram


Cycle time chart


Story point support


Issue link info-icon in the Issues list


Issue links Settings


Direct links to issues


Active links


Issue links and dependencies


Import from MS Project


Export in xls, csv, xml, pdf or rtf format


How do I import issues (tickets/cases) from other systems?


Importing issues


The Import file formatting


Column headers for Excel files uses a two-row format


Sub-issues and Export/Import


Export issue data into an Export template document


How to create Export templates


I have read that I could earn my user licenses for free! How do I do that?


How do I become a referral partner?


How much commission do I get when I refer a customer to you?


How is the sales commision paid out?


What are the benefits with the referral / affiliate partner program?


How do I refer a customer to you?


What are the responsibilities and limitations?


What are the benefits with the VAR program?


My dashboard is blank, how come?


Can I use @productName in two web browsers at the same time?


The screenshot applet doesn´t show, what is wrong?


The multi upload applet doesn't show, what is wrong?


The document editor applet doesn't show, what is wrong?


What is needed to enable Gantt charts?


How to change my password?


Can I prevent issues with a certain status/issue type from being shown in issue lists?


How to setup one mailbox for multiple projects?


Which issue types are available in @productName?


Is there a printer friendly view of an issue?


I already have a user but I can't log into the support center for @productName, how come?


Is @productName available in other languages than English?


Can I purchase the source code for @productName?


Can @productName be used in other types of projects than just software developnent?


Is there a spell checker in @productName?


The HTML of the description/incoming replies is corrupt and the content is not correct - Why?


How is the system built - what is the architecture?


We have problems relaying/sending emails, why?


How can I use the system for recruitment ?


Can @productName be used in IPad / Android tablet?


How do I see which user I'm currently logged in as?


How can @productName be used?


I get errors using the multi upload or document editor applet, how do I get more info?


How can we import data into @productName?


How do I integrate your application with another system?


@productName doesn't work in IE


'Plugin not supported' error message in Chrome for some functions (add screenshot, multiupload document, edit document content)


How do I open my browser's JavaScript console?


What are the core objects in the system and how do they relate?


What is Application Lifecycle Management (ALM)?


I get an error message when the system tries to connect to the server, what does it mean?


If the installed version seems slow, what might be the problem?


Workflow for translation of @productName


How languages and terminology work in @productName


Why are some terms not translated?


Internationalization, terminology and language resource files..


Edit Product/Service/Component statuses


The Products/Services/Assets/Configuration Items page


The product/service management module (assset/inventory/cmdb)


I can´t see the products (services/components/components/assets) function, how do I add it?


Product and Release Management


Partner access / company access


Relationship links between Product/Assets/Services/Config Items


Linking a Knowledge Base article to a Product/Service/Asset/Config item


The base Product/Config Item issue field is configurable like the custom Config Item fields


I have created custom fields for Products/assets/configuration items, but I cannot see them on the items!


What products/services/CI´s are visible and can be set on an issue by a support user?


How do I add products to a company, so these are the only ones that can be set on issues?


Configuration item graph


The default configuration item types


How do I only show certain products/services on a given project?


Users and User groups on Contracts


Contracts for project delivery and maintenance


History on Contract


Documents on Contracts


Manage Contracts


Plugins - general instructions


How can we extend @productName on our own?


General


General links


How to find the ProjectID


Issue resolutions


Interaction statuses


Action buttons


Issue Urgency


Issue escalation levels


Issue Links - Project specific settings


Remove or hide issue statuses


Issue Rules


Issue Types


Issue Statuses


Issue Severities


Issue Priorities


Custom Fields


Issue Fields


Issue Links - Default specification


Issue Alerts


Corporate branding


Terminology


Notification Templates


Company Types


Company Statuses


Custom fields


Company views


Custom fields


Relationship types


Locations


Standard fields configuration (manufacturer and vendor)


Product Statuses


Contract Statuses


General Settings


E-mail Templates


Custom fields for Contracts


Contract types


Contracts for Service Management (SLM/SLA)


What does "Is administrator" and "Is project administrator" mean?


Roles


User Groups


Role Permissions


Modules


Billing summary


Billing preferences


1. Overview


2. Prerequisites


3. Configure Apache Tomcat


4. Configure the proxy server


What does "Lucene engine has been shutdown" mean in the log file?


Are we allowed to make changes in the source code?


2016-08-23 - 14:11 - 14:20 - Service disruption


2016‑10‑24 - 10:26 - Service disruption


2016-10-20 - 16:01 - Service disruption


2016-10-21 - 15:45 - Service disruption


2016-10-27 - 14:08 - Service disruption


2016‑10‑31 - 10:31 ‑ Service disruption


2016‑09‑28 - 15:13 ‑16:40 - Service disruption


2016‑04‑07 ‑ 02:30 ‑ Service disruption


2016-06-06 - 21:20 - 21:26 - Service disruption


2016-01-05 - 11:46 - Service disruption


2016‑04‑03 ‑ 15:10 ‑ Service disruption due to network problems


2016‑02‑05 ‑ 08:00 ‑ Service disruption - email ticket system


2016-02-29 - 18:55 - Service disruption


2017-04-27 - 00:44 - Service disruption


2017-06-19 - Email ticket system disruption


2016-11-15 - 12:15 - Cluster node restart


2017-01-31, 9:25-11:09 - Cluster node restart


2017-03-03 - 11:40


2016-11-30 - 12:00 - Cluster node restart


2016‑12-07 ‑ 07:40 ‑ Service disruption


2016‑12-07 ‑ 07:30 ‑ Service disruption


2016‑12-14 ‑ 11:30 ‑ Service disruption


2016-12-17 - 09:46 - Service disruption


2016‑01‑17 ‑ Problem with email ticket system


Auto-refresh/data push to Dashboard portlets


Live support chat module


Enterprise/corporate chat module


How to use a Chat/XMPP client


Support chat in page (no pop-up).


Support chat in pop-up


Getting started with chat


5. Installing/loading certificate (Optional)


FAQ and common problems


1. Overview


2. Install XMPP Server


3. Install and configure the proxy server.


4. Enable chat module


6. How do I know if the chat is working?


2.b Installing XMPP Server Linux


2.a Installing XMPP Server Windows


Upgrade Tigase to 7.0.x


How can do I see issues/meetings/events in my Outlook calendar?


The Calendar


Meeting management


How does the premium plus (phone) support work?


Premium support services


I get an LicenseVerificationException, how do I solve this?


What modules are available in @productName?


How many system user licenses do I need for the installable server (on-premise) version?


How do I activate additional features/modules?


What modules does the installed version include?


Where can I find the invoices for @productName?


How do I pay the invoices for @productName?


What happens if we do not pay our invoices on time?


Do I need to delete inactive users to avoid being billed for them?


When and how do I pay?


How do we cancel our @productName account?


Installed server version - what happens if we don´t pay the yearly upgrade/support fee?


Problem paying via bank/wire transfer


Why is my credit card being denied? Why does it say that my card cannot be verified?


Getting started with the mobile app


The Timeline page


Items included in the Timeline


Modification of items


2. Installation


1. Prepare the server


6. Setup a test environment (optional, but strongly recommended)


3. Install the license file


4. Initial configuration and configuration of the default account


5. Verify your installation


Testing before upgrade


How do I backup and restore VisionFlow?


Where can I download the installation/upgrade files for @productName?


Upgrade the installed version of @productName


Unified Support center


How many custom fields can I add on issues?


Using a queryObject


Logging in using the Web service API


Adding and editing worklogs using the Web service API


How do I get or set custom fields on issues


Examples using the API with PHP


Work Schedule Exception Schemes


SLAs


SLA Targets


Work Schedules


What is Idea Management?


To get started


Work log time settings


Work log Categories


CTI (Computer telephony integration) / Phone integration


Exchange (EWS)


SMS integration


Controlling level of information shown about meetings


The Resource allocation page


I get an error: java.lang.IllegalStateException: Parameter count exceeded allowed maximum: 512


How can I change the default file size allowed for upload?


Where and how can I change the SMTP settings?


How can I manually change the database settings for the system?


How do I move @productName to another server?


Solve encoding problem on MySQL


MySQL : Database connection is closed


Stage


Risk


Scope


Cost


Quality


Schedule


Custom fields - Project


How do I make the description field not mandatory?


What are common ticket/issue fields used for Help desk purposes?


How do I create an SLA to close issues in status Message sent after 3 days?


How do I use multiple SLA's?


How do I assign multiple SLA´s to the same company


How do I monitor due date with an SLA and get notified when date is getting near?


How do I pause the time in a SLA?


What decides which SLA is used?


How do I create a reminder to reply to issues within 1 day?


When does a SLA target get achieved and cancelled in the SLA tab on issues?


What is the "Change Modified Date" in an SLA Target Escalation rule?


How do I remove many issues at the same time with the SPAM function


How do I clear issue permission in the database?


Repairing broken description from the history event


How do I hide issue types and only show issue templates in the "new issue" menu?


How do I assign an issue to someone?


Set user permission


Custom Fields - User


Does the system stay in sync with LDAP after the first import?


If an account is deleted in @productName what happens then during next import.


If I import users from LDAP multiple times will that create duplicate users?


Does new users get imported automatically from LDAP?


What happens if I remove a user in LDAP, can he still log into @productName?


Images in emails are blocked in Outlook, how can I make them visible by default?


How do I stop getting search subscription emails?


What ports needs to be opened between servers for VisionFlow to work?


Not all users are visible in the chat list


How can I  handle support centers for different languages?


How can I change the logotype in the support center?


How can I hide the Cookie consent text?


What is the Support Center?


How can I configure the support center?


How do I test how the support center looks for support users?


How can I keep track of support cases/issues easily?


What is the private/white label (OEM) partner program


Expense types


Moving work logs


Work log categories


Work log settings


Adding Expenses


Manage expense types


Do I need to be a customer to become a partner?


Issue key


Title


Status


Type


Description


Created


Modified


Completed


In progress


Severity


Priority


Reporter


Reporter Company


Developer


Source direction


Owner


Owner group


Start date


Due date


Tags


Progress


Sprint (phase / version)


Affected Sprint


Estimated time


Actual time


Remaining time


Ticket id


Last replied by


Source


Billing amount


Cost amount


Resolution


Fixed billing amount (Fixed price)


Fixed time


Solution


Story points


Check list


Company


Masking and encrypting credit card numbers


Information about encrypting


Encrypting passwords in property files on server


Solving problems with the email ticket system with Gmail


My email server is blocked behind a firewall, what IP numbers do I need to allow access from?


What happens if email ticket system fails to fetch emails?


How can I transfer some emails into a project with drag and drop in Outlook?


How can I stop the ticket system from sending autoreplies to incoming automatic emails?


What happens if I receive an email into my private mailbox?


How do I change the appearance of the HTML notification mails sent by the system? (Example: Fix for black background)


Our email server is blocked behind our firewall, how can I make @productName fetch email from it?


Can I reply to an issues directly using an email client such as outlook?


Can I reply to issues using a mobile phone, such as an Android phone?


Why can´t I see the reply to correspondent link/icon on my issues?


How to send the user´s name when replying from VP?


How can I configure the e-mail autoreply?


What happens to attachments when emails are converted to issues by the ticket system?


How is a message converted to an issue in @productName?


Security policy and backup


Privacy policy


2011-08-18 - @productName downtime


2011-02-28 - @productName outage


2012-09-17 - @productName unavailable


2012-11-20 - Firewall problems


2013-03-12 - System slow and unreachable


2013-04-05 - Service unreachable


2013-07-17 - Service disruption


2013-06-24 - System slow and unresponsive


2013-11-11 - One application node is not responding


2013‑08‑27 ‑ Service disruption


2013-09-27 - Email service disruption


2013-10-06 - DNS disruption


2013-10-07 - Service disruption due to DDos attack


Server error: Too many open files


How do I upgrade Java and Tomcat from version 6 to the version 7?


How can I troubleshoot disk IO performance?


Troubleshooting performance problems in the installed version


The installation program hangs during upgrade, what can I do?


I get some errors in the log files, what do they mean and how do I solve them?


2014-08-12 - Performance issues


2014-11-19 - Service disruption


2014-11-19 - Service disruption


2014-11-20 - Service disruption


2014-01-14 ‑ Service disruption


2014-01-22 - Service disruption due to network problem


2014‑04‑11 ‑ Service disruption due to infrastructure problem


2014‑04‑11 - Patch for heartbleed bug


2014-05-03 - Email ticket system disruption


2014‑05‑05 ‑ Email ticket system disruption


2014-07-02 - Service discruption


2014-07-08 - Email ticket system disruption


2014‑01‑31 ‑ Service disruption prior to planned work


2013‑02‑08: 16:00 ‑ 18:00


2013‑03‑22: 16:00 ‑ 18:00


2013-12-14: 16:00 - 18:00


2013-10-18: 00:01 - 01:00


2013-10-26: 16:00 - 18:00


2013‑09-27 : 00:20 - 05:20


2013-09-07 : 16:00 - 18:00


2013-06-28 : 02:30


2013-06-27 : 21:30


2013‑06‑30 : 09:00 ‑ 09:05


2013‑07‑02 : 02:00 - 04:00


2013‑07‑15 : 02:30 - 04:30


2013-06-23 : 10:00 - 11:30


2013-06-15 : 16:00 - 17:30


2014-01-31: 03:00


2014-05-17: 16:00 - 18:00


2014-06-27 : 16:00 - 18:00


2014-11-21 : 00:01 - 01:00


2014-12-15 : 00:01 - 01:00


2014-09-07: 16:00 - 19:00


2014-11-11 : 21:00 - 23:00


2015-01-16 : 00:01 - 06:00


2015-06-13 : 17:00 - 23:30 : Planned work


2015-03-30 : 00:30


2015‑11‑14 : 16:00 ‑ 18:00 : Planned work


Main changes - a selection from 2015


My dashboard looks corrupt, the layout is strange, how can I solve this?


How can I create and manage site locations in the CMDB?


2015-06-03 - 03:54 - Service disruption for some customers


2015‑05-06 ‑ 12:23 ‑ Email ticket system disruption for some customers


2015‑07‑09 ‑ 02:24 ‑ Service disruption due to database problems


2015-07-11 - Urgent unscheduled maintenance


2015-08-31 - 02:25 - Service disruption


2015-01‑26 ‑ Service disruption for some customers


2015-01-27 - Email ticket system disruption


2015‑03‑24 ‑ 07:01 - Service disruption


2015-03-24 - 15:00 - Service disruption #2


2015-03-25 - Unscheduled maintenance


2015-04-13 - 17:23 - Service disruption for some customers


2016‑02‑06 : 16:00 - 18:00


2016-03-12 : 16:00 - 18:00


2016-08-27: 11-12 (CET)


2016-10-22: 11-13(CET)


2016-04-22 - Planned downtime 2016-04-23


2016-04-23 3:00 - 6:00


I get an ARITHABORT error when upgrading, what do I do?


Can we pay you to implement features?


What is a user?


Can you help us to customize the system?


What servers do you offer for the dedicated hosted version?


Does my company/organization qualify for a non-profit license for @productName?


Does my organization/project qualify for a free license?


When converting to an active subscription will my projects and issues be kept?


In how many countries do you have customers using @productName?


How can I obtain a free version of @productName?


PUL


Terms of use


2017-05-19 00:01-04:00 AM CET


2017-03-17 00:00-04:00 AM CET


2017-01-14 10-12 CET


VisionFlow 13.0.8 has been released for installed on-premise customers


VisionFlow 13.0.27 has been released for installed on-premise customers


Main changes in version 13.0


Main changes in version 9.3


Main changes in version 9.4


Main changes in version 8.4


Main changes in version 8.5


Main changes in version 9.0


Main changes in version 9.1


Main changes in version 9.2


Main changes in version 10.2


Main changes in version 10.3


Main changes in version 10.1


Main changes in version 10.0


Main changes in version 9.7


Main changes in version 9.6


Main changes in version 9.5


Main changes in version 11.0


Main changes in version 11.3


Main changes in version 11.1


Main changes in version 10.5


Main changes in version 10.6


Main changes in version 10.7


Main changes in version 10.4


Main changes in version 12.2


News since last release


Main changes in version 12.1


Main changes in version 11.2


Main changes in version 12.0


Main changes in version 11.4


Main changes in version 4.1


Main changes in version 5.0


Main changes in version 5.2.1


Main changes in version 5.4


Main changes in version 5.3


Main changes in version 5.2


Main changes in version 5.0.2


Main changes in version 5.1


Main changes in version 5.0.1


Main changes in version 2.3


Main changes in version 3.0


Main changes in version 2.4.2


Main changes in version 2.4.1


Main changes in version 2.1.2


Main changes in version 2.1


Main changes in version 2.2


New features in version 2.1.1


Main changes in version 2.4


Main changes in version 3.2


Main changes in version 3.2.2


Main changes in version 3.2.1


Main changes in version 3.2.3


Main changes in version 4.0


Main changes in version 3.1.1


Main changes in version 3.1


Main changes in version 8.3


Main changes in version 8.2


Main changes in version 8.1


Main changes in version 7.5.1


Main changes in version 8.0


Main changes in version 7.2.1


Main changes in version 7.3


Main changes in version 7.2


Main changes in version 7.4


Main changes in version 7.5


Main changes in version 6.2


Main changes in version 6.3


Main changes in version 6.1


Main changes in version 6.0


Main changes in version 6.4


Main changes in version 7.0


Main changes in version 7.0.2


Main changes in version 7.0.1


Main changes in version 7.1


I can´t access to our email server via IMAP/POP3, can I still use the email ticket system?


Why do I get a Messaging Exception when trying to connect to the email server?


Problem with IMAP for Office365: A3 BAD User is authenticated but not connected


I get "MessageException: connection timed out" when trying to configure the email ticket system


AUTHENTICATION FAILED error in email settings


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