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Field description - Priority

 

 

Short description:

 

The Priority field shows how important the issue is. For example, if an issue has a "Very High", High", "Medium",  "Low" "Very Low", or a user-defined Priority.

 

 

 

Details:

 

 

Default name: Priority

Terminology variations: None

 

In-Use: Optional. This field can be set to be used in the issue field configuration.

 

Mandatory: Optional. This field can be set as mandatory, but need not be.

 

Data type: A priority from the list of priorities available. Priorities are defined in General > Settings > Issue configuration > Issue priorities.

 

Access restrictions: (Default) "Read/Write" when created.  Editing: "Read/Write" for all internal users, and "Read/Write if Owner or Reporter" for support users.

 

Relationships/Dependencies:  

 

Affected by these settings: 

 

General > Settings > Issue configuration > Issue priorities:

Here you can edit the names and appearances (icon, background color etc) as well which is the default priority.

 

Project > Settings > Email > Processing rules

The priority of an issue created by incoming email can be set according to processing rules.

 

General > Settings > Issue configurations > Issue rules.

Priority can be used in issue rules, either as a criterion, or being set in the rule action.

 

 

Use cases: Priority is an important field, and helps you determine how important the issue is. You usually handle the issues with highest priority first.


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