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 2014‑04‑11 ‑ Service disruption due to infrastructure problem Export knowledge base Export     SubscribeSubscribe      Show article info

Between 04:03 and 07:23 on Friday morning 11th of April (CET/UTC+1) we had a service disruption and VisionProject was unreachable during this time for all our customers.

 

This also meant that associated services, such as email fetching for the email ticket system didn't work during this time. This in turn may have resulted in errors in your organization's event/history log, similar to "Fetching of email for project ...  failed". This can be ignored since the servers should now work fine again. 

 

The reason for this disruption was that our infrastructure provider (IP-only) a service disruption in the network/internet service which affected us and did not let any network traffic through to our servers. 

 

As soon as we received alerts from our monitoring system we reported an incident to our infrastructure provider about the problem. At that time they had alreado started working on analyzing, identifying, and solving the problem.

 

We are very sorry and apologize for the disruptions, we are thankful for your patience.  

 

If you have any questions related to this incident please contact us at sales@visionera.se or by phone on +46 771 105000.


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