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 How to send the user´s name when replying from VP? Export knowledge base Export     SubscribeSubscribe      Show article info

Normally when you setup VisionProject to manage your emails in a certain email account, such as support@mycompany.com, VP uses the name specified in the email ticket system settings on your project.

 

Under certain circumstances it might be useful to specify the user's name in the email. This is easy to configure in VP by following the steps below:

 

  • Go to the email ticket system settings on your project
  • Edit the field "Name" in the "User information" section
  • Add {senderName - } to the Name field so that it looks something like {senderName - } YourCompany Support
  • Save

 

The sender name in the any outgoing emails will look like "Your Name - YourCompany support

 

Examples:

 

  • John Doe - VisionProject Sales  <sales@cisionprojecthq.com>
  • Jane Doe - ABCD News Agency  <support@abcdnews.com>
  • Joe Smith - SpaceAce Support  <support@space-ace.com>
  • And so on ...

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