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 Linking a Knowledge Base article to a Product/Service/Asset/Config item  Export knowledge base Export     SubscribeSubscribe      Show article info

When creating/editing an article, you can add a link to a specific Config item that the subject of the article is related to.

 

In the edit knowledge base article page, there is a link opening a config item selector dialog:

 

Knowledge Base Images/Support center/KB_article_Products.PNG

 

This creates links to the specified Config items from the article. 

 

In the products page (General - Products, barring customised terminology), one of the subtabs on a config item is KB links, where you can see the KB articles related to the current config item. Click on a link to navigate to that knowledge base article.

 

Knowledge Base Images/Products / configuration management/Products_KB_links.PNG


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