You can send mail to multiple persons from the table/grid on the Users or Contracts page, or from the Users sub-tab on the project.
From General -> Users, select the users in the grid that you want to send the e-mail to and choose Actions-> Email.
- You then get a dialog where you can select which project to e-mail from (The e-mail function uses the e-mail ticket system on the selected project, and the mail is created as an issue on that project).
From General -> Contracts, you are sending the mail to the users on the contract (See the Users sub-tab on the contract). So make sure you have added users on the contract. Select the contracts in the grid and press the email button in the toolbar.
- You then get a dialog where you can select which project to e-mail from (as above), and also which user group(s) you want to e-mail on the contract. Read more about mailing user groups on contracts here.
In the Users sub-tab on a project, you can select users and click "Send email to selected users".
(The e-mail function uses the e-mail ticket system on the project, and the mail is created as an issue on theproject).
After this, you should get presented with the send mail screen:
You can now choose:
1. Select single issue. If you choose this option then you will create only a single issue in the system.
The recipients of the email will be added in a recipients field for that issue (to see this field on issues enable this field in the issue field configuration).
This could be a good option if you are sending an email to many users and you don't want to create an issue for every recipient.
If you do not choose this option, a new issue will be created for each email sent to a recipient. Thus you can keep all replies separate, if you want.
2. Append the Ticket id to the subject. You have the option whether or not to add the ticket id to subject of the mail.
You probably don't want to use ticket id if you create a single issue. But if you create issues for every recipient you might want to
add the ticket id to subject.
If you use the Knowledge Base for your customers you can also use the subscription functionality to notify several users of the same news.
Go to the Knowledge Base. Add subscribers to one folder. Add articles to that folder and notify users when you make changes/add articles in the folder.
Read more in this Knowledge Base article.