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 How can I add images to a knowledge base article? Export knowledge base Export     SubscribeSubscribe      Show article info

We recommend

We recommend you to create a new folder in the Document tab (in the project where the support center is located) to hold all images for the knowledge base. In the new folder you can add all the images that you want to use in KB articles and after that link them into your articles.

 

Note that the folder should not have the Support Center flag checked. The images however needs to have the Support Center/Published flag checked. (see 1. below for more information below).

 

We do not recommend

Copy pasting images into KB articles is however not recommended and only works if you use the browser Firefox. If you do use Firefox copy pasting images into KB articles is still not something we recommended since the articles become very big and the images can't be exported if you you wish to export an article to pdf.

 

HOW TO UPLOAD AND LINK IMAGES

Upload and add/link image to article

 

UPLOAD FROM THE ARTICLE
While editing the article you can upload images (gif, jpg, png) into the folder (which you have created in the document section) straight from the article.
Upload an image with the  Upload file function available below a KB article (if you are working on a new article you need to save the article once before the Upload file appears).

 

Note: When you upload the image it needs to have the Support Center/Published flag checked to show up in the step below.

 

ADD/LINK IMAGE
When the images is added to the document section then add the image to the article by using the icon Edit add image button in the toolbar.

Simply click the toolbar icon that looks like an oak Edit add image button, located to the right of the Anchor. A new popup-dialog will be shown and you can link the image into the article.
All images in the documents section which has the Support Center/Published flag checked will show up in the drop-down Image list. Simply select the image you want from this list.


 


Note:
If you have no published images in the documents tab, then you will not see the "Image List" field in the dialog above.

 

OTHER WAYS

Upload to documents tab and use direct link
UPLOAD
You can also go to the folder you have created in the document tab (in the project where the support center is located) and add you images.

After you upload the image please check the "Published" check-box.

LINK/ADD IMAGE

Click on the "direct link" icon to the right of the image in the image list. Select the link.

Go to the article and click on the and paste the direct link in the "Image URL" field.

 

 

Knowledge Base Images/Icons/number_3_blue.gif Add an image from the internet

If the images is already posted on the internet you can simply type in the images' url, such as http:/www.visionflow.com/images/visionflowlogo.png into the "Image URL" field.


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