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 Email batch reply ‑ sending same mail to several issues/customers Export knowledge base Export     SubscribeSubscribe      Show article info

You can easily send the same e-mail to more than one issue in the same reply.

 

Just check the relevant issues in the Issues list, and then click on "Update selected issues". In the context menu, select "Email reply". This takes you to a modified version of the email reply page:

 

Knowledge Base Images/Issues/Email_Batch_Reply.png

 

As you see, the To: and Subject lines are different - shows the issues youre'replying to and the default subject based on the issue titles.

 

Also, the ${ORIGINAL_MESSAGE_CONTENT_HERE} is a placeholder for the actual contents of the individual mails/issues.

 


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