Customers
User information
 Loading ...
Show article in Knowledge Base

 Preliminary release plan for upcoming 8‑12 months Export knowledge base Export     SubscribeSubscribe      Show article info

Please add your requests to our ideas section (public) or send them in to us as a feature request if you would like us to add certain functionality. 

 

Also, if you want us to prioritize functionality you can also finance functionality, more about this is available here...

 

Issue / case management

+ Improved usability

+ Improved performance

+ New views

 

Time tracking and billing

+ Billing models on contracts to support different type of models (time bank etc.)

+ Handle products/CI's as cost types on issues/tickets, including price and unit

 

User interface

+ Improved look and feel, using the EXTJS 6 framework. See here for an example...

+ Improved support center (self service portal)

+ New editor for KB articles and issues

 

Documents

+ Improved search, quicker and better

+ Version control everywhere such as on contracts and Products/CI's 

 

Kanban board

+ Improved customization

+ Improved usability

 

User and company management

+ Improved performance when storing and managing many objects in the system > 100 000

+ Better notification options

 

Product/Asset/Service Management (CMDB/Configuration Item management)

+ Improved usability

+ More integration options

+ Notifications on changes

+ New permission model

+ Performance, be able to handle > 100 000 items faster

 

Contract/agreement management

+ Improved usability

+ New permission model

+ Document indexing and search 

 

Projects and workspaces

+ More alerts and notifications

+ Improved control when moving objects in timeline

+ Improved templating mechanism

 

Reports

+ Improved look and feel

+ New dashboard, with ability to create role based dashboards.

+ More standard reports

+ Scheduling for standard reports

 

Quick search

+ Improved document search

+ KB search

  

Email Ticket System

+ Reply templates in HTML

+ Usability improvements

 

Settings

+ More logging/traceability of changes

+ New log available directly in settings

+ More permission rules

+ Improved rule engine 

 

 

And much much more....

 

 

Please add your requests to our ideas section (public) or send them in to us as a feature request if you would like us to add certain functionality. 

 

Also, if you want us to prioritize functionality you can also finance functionality, more about this is available here...


User comments
 Loading ...