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 2016‑04‑07 ‑ 02:30 ‑ Service disruption Export knowledge base Export     SubscribeSubscribe      Show article info

On the 7th of April VisionFlow was not accessible for between 02:30 and 03:30 circa for some customers. 

 

The reason for the disruption was that one database transaction log got full and filled up the whole disk. This resulted in the fact that the system was up and running, but it wasn't possible to enter new data in it for a little while. 

 

Out maintenance team did not get a system alert for this error, and could therefore not fix the problem proactively, the reason for this was a failing monitoring service. Instead, incident resolution begun as soon as an affected customer informed us about it. 

 

We are sorry for the disruption of our service and the inconvenience it has caused!  

 

If you have any questions related to this incident please contact us at sales@visionera.se or by phone on +46 771 105000.


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