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 Can I reply to an issues directly using an email client such as outlook? Export knowledge base Export     SubscribeSubscribe      Show article info

Yes, you can do this by just adding "Reply" first in the subject line. You don't have to change the email address, just write the response you like in the email.

 

When the email is received and processed by VisionProject it will be relayed to the customer/sender of the original email. The actual text "Reply" will naturally be removed.

 

Example:

 

You receice an email into Outlook that looks like this:

 

 


From: support@mycompany.com

 

Subject: [SUPPORT-123 - Invoice question] New incoming email received (TicketId: #111107280)

Content:

 

Hi,

can I just ask a question about my invoice........ .....

 

Thanks,

/Joe

 


 

 

Then you just click reply and write like this (notice Subject: Reply below):

 


To: support@mycompany.com

Subject: Reply Re: [SUPPORT-123 - Invoice question] New incoming email received (TicketId: #111107280)

Content:

 

Hi Joe,


Thanks for your question .....

 

Thanks,

/Joe


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