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 2015‑04‑13 ‑ 17:23 ‑ Service disruption for some customers Export knowledge base Export     SubscribeSubscribe      Show article info

On 13th of April 17:23 and 17:45 our service was down due to a server disruption which affected some of our customers.

 

The reason for this was that a routine system patch affected the services in an unpredictable way that never has happened before. 

 

We are sorry and apologize for the disruption, and any inconvenience caused. We will analyze why this problem occurred and change our routines so that this doesn't happen again

 

If you have any questions related to this incident please contact us at sales@visionera.se or by phone on +46 771 105000.


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