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 How do I change my default filter settings for the issues tab? Export knowledge base Export     SubscribeSubscribe      Show article info

To change the default behaviour when opening the issues tab, such as the first time in the morning, you will need to change the default issue filter/search.

 

The default filter that is loaded is the first one in the list, i.e. normally the filter called "Active issues".

 

To change filters :

  • Go to the "Searches" tab (at the bottom left of the screen)
  • Click on the icon on the right of the filter name that you want to change.
  • The filter opens on the right and you can any changes you like, such as the sort order
  • After you are done, click "Save search/filter"

 

If you want some other filter to be loaded by default you will need to rename it so that is first in the list.

 

Please note that all filters are shared between the users in your account by default, but if you want to create a private filter/search you can do so.


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