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Field description - Solution

 

 

Short description:

 

Solution is a text area where you describe the solution to the problem/incident that the issue represents.

 

 

 

Details:

 

Default name: Solution

 

Terminology variations: None.

 

In-Use: Optional. This field can be set to be used in the issue field configuration.

 

Mandatory: Optional. This field can be set as mandatory, but need not be.

 

Data type: Text area. This is HTML enabled, allowing you to format your solution text.

 

Access restrictions: (Default) Created: "No access" for all users.  Editing: "Read/Write" for all users except support users,  and "Read" for support users.

 

Relationships/Dependencies: 

 

 

Affected by these settings: 

 

General > Settings > Issue configurations > Issue rules.

Solution can be used in issue rules, either as a criterion, or being set in the rule action.

 

 

Use cases: 

The Solution field is used to write down the solution to the problem/bug/incident that the issue represents. 


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