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Field description - Resolution

 

 

Short description:

 

The resolution field show how the issue was resolved, for example "Cannot reproduce", "Rejected", "Fixed", "Duplicate"

 

 

Details:

 

Default name: Resolution

 

Terminology variations: None.

 

In-Use: Optional. This field can be set to be used in the issue field configuration.

 

Mandatory: Optional. This field can be set as mandatory, but need not be.

 

Data type: A Resolution. These are defined in General > Settings > Issue configuration > Issue resolutions.

 

Access restrictions: (Default) Created: "Read/Write" for all internal users, and "No access" for external or support users.  Editing: "Read/Write" for all internal users,  and "No access" for external or support users.

 

Relationships/Dependencies: 

 

 

Affected by these settings: 

General > Settings > Issue configuration > Issue resolutions:

Here, you can define the name and order of the resolutions in the account. The default ones initially created are: Fixed, Workaround, Rejected, Duplicate, Cannot reproduce.

 

 

Use cases: 

The Resolution field tells you how the issue was finally resolved.


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