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Field description - Last replied by

 

 

Short description:

 

The "Last replied by" field represents the user who last replied to/sent an email from the issue. 

 

 

Details:

 

 

Default name: Last replied by

Terminology variations: None

 

In-Use: Optional. This field can be set to be used in the issue field configuration.

 

Mandatory: Optional. This field can be set as mandatory, but need not be.

 

Data type: A User, which must be an internal user. 

 

Access restrictions: (Default) "No access" when created (This field is set by the system when someone replies, not when the issue is first created).  Editing: "Read" for all users except support users,  and "No access" for support users.

 

Relationships/Dependencies: 

 

 

Affected by these settings: 

 

 

Use cases: 

The "Last replied by" field is mainly used for email support, to see which internal user last replied to the end user/customer.


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