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Field description - Last replied by



Short description:


The "Last replied by" field represents the user who last replied to/sent an email from the issue. 






Default name: Last replied by

Terminology variations: None


In-Use: Optional. This field can be set to be used in the issue field configuration.


Mandatory: Optional. This field can be set as mandatory, but need not be.


Data type: A User, which must be an internal user. 


Access restrictions: (Default) "No access" when created (This field is set by the system when someone replies, not when the issue is first created).  Editing: "Read" for all users except support users,  and "No access" for support users.





Affected by these settings: 



Use cases: 

The "Last replied by" field is mainly used for email support, to see which internal user last replied to the end user/customer.

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