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Field description - Reporter Company

 

 

Short description:

 

The Reporter Company field represents the company that the end user/reporter of the issue belongs to. This field is always set to the company of the reporter.

 

 

Details:

 

 

Default name: Reporter Company

Terminology variations: None

 

In-Use: Optional. This field can be set to be used in the issue field configuration.

 

Mandatory: Optional. This field can be set as mandatory, but need not be.

 

Data type: A Company, which should always be set to the company that the reporter (set in the Reporter issue field) belongs to. 

 

Access restrictions: (Default) "No access" when created (this field should automatically be set to the company of the reporter, which is often the issue creator, but not always).  Editing: "Read" for all normal users,  and "No access" for support users.

 

Relationships/Dependencies: 

 

Reporter: This issue field is dependent on the Reporter field - it should always be set to the company that the Reporter belongs to.  

 

Affected by these settings: 

 

General > Settings > Issue configurations > Issue rules.

Reporter Company can be used in issue rules, either as a criterion, or being set in the rule action.

 

Use cases: 

The Reporter Company field tells you which company/customer the email/issue/task/request is coming from, even if someone else created the issue for the Reporter (and set the Reporter field manually).


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