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Field description - Severity

 

 

Short description:

 

The Severity field shows how serious the issue is. For example, if an issue has a Blocking, Major, Minor, Trivial, or a user-defined Severity.

 

 

 

Details:

 

 

Default name: Severity

Terminology variations: None

 

In-Use: Optional. This field can be set to be used in the issue field configuration.

 

Mandatory: Optional. This field can be set as mandatory, but need not be.

 

 

Data type: A severity from the list of severities available. Severities are defined in General > Settings > Issue configuration > Issue severities.

What statuses you can choose from is dependent on several settings.

 

Access restrictions: (Default) "Read/Write" when created.  Editing: "Read/Write" for all internal users, and "Read/Write if Owner or Reporter" for support users.

 

Relationships/Dependencies:  

 

 

Affected by these settings: 

 

General > Settings > Issue configuration > Issue severities:

Here you can edit the names and appearances (icon, background color etc) as well which is the default Severity.

 

Project > Settings > Email > Processing rules

The Severity of an issue created by incoming email can be set according to processing rules.

 

General > Settings > Issue configurations > Issue rules.

Severity can be used in issue rules, either as a criterion, or being set in the rule action.

 

 

Use cases: Severity is an important field, and helps you determine how serious the issue is. 


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