Field description - Severity
The Severity field shows how serious the issue is. For example, if an issue has a Blocking, Major, Minor, Trivial, or a user-defined Severity.
Default name: Severity
Terminology variations: None
In-Use: Optional. This field can be set to be used in the issue field configuration.
Mandatory: Optional. This field can be set as mandatory, but need not be.
Data type: A severity from the list of severities available. Severities are defined in General > Settings > Issue configuration > Issue severities.
What statuses you can choose from is dependent on several settings.
Access restrictions: (Default) "Read/Write" when created. Editing: "Read/Write" for all internal users, and "Read/Write if Owner or Reporter" for support users.
Affected by these settings:
General > Settings > Issue configuration > Issue severities:
Here you can edit the names and appearances (icon, background color etc) as well which is the default Severity.
Project > Settings > Email > Processing rules
The Severity of an issue created by incoming email can be set according to processing rules.
General > Settings > Issue configurations > Issue rules.
Severity can be used in issue rules, either as a criterion, or being set in the rule action.
Use cases: Severity is an important field, and helps you determine how serious the issue is.