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 How do I clear issue permission in the database? Export knowledge base Export     SubscribeSubscribe      Show article info

Sometimes a user has changed the issue access so it isn't visible to some users. 

 

To manually clear out permisions on issues in the installed on-premise server version of VisionProject.

 

Find the issue in the table ProjectIssue in the database that you have a problem with.

 

Set the following fields to :

 

  • PermissionType : 1
  • PermissionValue : NULL
  • PermissionForUsers : NULL
  • PermissionValueReadOnly: NULL
  • PermissionForCustomers: NULL

 

Also, please note that there may other reasons why certain users can't see issues:

 

  • Make sure that the user has the correct user group on the project
  • Make sure that the user doesn't have the setting "show assigned issues only" set on the project
  • Make sure that the company/department where the user works doesn't have any "Company permission" set that limit what he/she can see
  • Make sure that the user group that the user is assigned to doesn't have any "Company permission" set that limit what he/she can see

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