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 Not all users are visible in the chat list Export knowledge base Export     SubscribeSubscribe      Show article info

Steps to reproduce

 

After you log into the system you want to send a chat message to someone that isn't online. 

You go to chat to see all online users and offline users to chat with 

 

Problem

 

Not all users are visible on the right to start a chat with. Normally all users shall be available on the right side and the ones that aren't logged in should be gray

 

Work around to fix problem

 

Log out from the system, log in and then try again

 

Reason for problem

 

For some reason the system haven't received a correct chat roster via XMPP (the protocol the chat client and server uses to communicte), sometimes this can happen.


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