Customers
User information
 Loading ...
Show article in Knowledge Base

 2013‑08‑27 ‑ Service disruption Export knowledge base Export     SubscribeSubscribe      Show article info

Between about 08:35 and 08:55  (CET/UTC+2) we had a service disruption and VisionProject was unreachable during this time. Not all customers were affected by this disruption.

 

The reason for this disruption was that our SAN was under heavy load during the morning and finally became unresponsive, which in turn made our other servers unreachable. During this time it wasn't possible to log into the system, or enter new data into the system (such as upload files), emails were also not processed and imported into the system. We received system warnings/events from our SAN earlier during the morning and had already begun working on the problem before the system became unresponsive, and we could resolve it quickly thereafter.

 

We are now looking into why this problem happened to make sure it doesn't happen again. We will update this issue shortly with more information.

 

We are sorry and apologize for the disruptions, we are thankful for your patience.  

 

If you have any questions related to this incident please contact us at sales@visionera.se or by phone on +46 771 105000.


User comments
 Loading ...