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 I get an LicenseVerificationException, how do I solve this? Export knowledge base Export     SubscribeSubscribe      Show article info

If you get an error like "Error: LicenseVerificationException: You are entitled to have a maximum of 100 active users and you currently have 105 active users." then you have exceeded the number of purchased licenses, despite the warnings given by the system.

 

To solve this, follow the instructions below:

 

Alternative 1

 

  • Contact the sales team on sales@visionera.se to purchase new licenses
  • The sales team will then send you a new license file
  • Install the new license file
  • Restart your server
  • You are good to go!

 

Alternative 2

 

  • Contact the support team on support@visionera.se and explain the problem
  • They will send you a new temporary license file that is valid for a week or so
  • Make a copy of your old license file
  • Install the new license file
  • Restart your server
  • Login to VisionProject
  • Remove the number of users you need, or inactivate them (set their status to "inactive")
  • Replace the temporary license file with your old license file on the server again
  • Restart the server
  • You are good to go again!

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