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 How do I make the KB indexable by Google or other search engines? Export knowledge base Export     SubscribeSubscribe      Show article info

You can make the knowledge base "crawlable" for Google and other search engines by publishing an index page that google can see and use.

 

You do this by using the normal link to the knowledge base with the parameter "showIndexKBPage=true" at the end of the URL. See example below:

 

http://<your_domain_>/ShowKnowledgeBase.do?supportCenter=<your_support_center_hashcode>&showIndexKBPage=true

 

To publish this for google to see you would normally put a small/discrete link available at the bottom footer of your support center page, Google will see and use this. You can also add this link to your sitemap for google to see, or publish this page directly to google.  

 

Please note! The index page is a page for the google crawler to see and use, it is typically not a page any normal user would use.

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