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 Description ‑ cannot save changes to just the text formatting Export knowledge base Export     SubscribeSubscribe      Show article info

It doesn't work to just change text formatting (bold/Italic/strikethough/color/font size/etc) and save!

 

This is a known issue in that the system disregards formatting when checking if the description has been changed, and needs updating when saving the issue.

 

Solution: Add an extra punctuation mark or a space character before saving save the issue. Then the new formatting is kept when saving.


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