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 Work Schedule Exception Schemes Export knowledge base Export     SubscribeSubscribe      Show article info

Work schedule exception schemes should be used to register exceptions to the work schedule, such as national holidays.

 

A Work schedule exception scheme can then be linked to a Work schedule and when calculation on, for example, the breach date for an SLA, the work exceptions in the scheme will be considered. 

 

 

Knowledge Base Images/SLA/Work-Schedule-Exception-Scheme.png

 

 

 

 

A Work Exception can be for one day only or for an interval.

 

Knowledge Base Images/SLA/Edit-workschedule-exception.png


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