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 My dashboard is blank, how come? Export knowledge base Export     SubscribeSubscribe      Show article info

If your dashboard/"start page" is blank or corrupt even though data *should* be visible there, then try the following:

 

Sometimes, very rarely, the dashboard can also become corrupt and the above steps doesn't help, if so then you can try the following:

  • Try to remove as many portlets as you can from the dashboard and then reload the VisionProject user inteface.
  • If the above doesn't help and you are using the cloud version of VisionProject contact the support team here: support@visionflow.com and explain the problem
  • If you are using the installed version of the system follow the steps below to solve the problem:
    • Open the database manager (or MySQL workbench) and delete all rows in the SystemUserParameter table that contains "portal" in the parameter name. If you are using SQL Server then you can execute the SQL query below to do this:
      DELETE FROM SystemUserParameter 

      WHERE (SystemUserId = THE_SYSTEMUSER_ID_FOR_THE_USER ) AND (ParameterName LIKE '%portal%')

       
    • After this is done, you need to restart the Tomcat servers
    • The user then needs to log into the system again

    • If the above steps doesn't work, then try to delete all rows in the SystemUserParameter table. If you are using SQL Server then you can execute the SQL query below to do this:
      DELETE FROM SystemUserParameter WHERE (SystemUserId = THE_SYSTEMUSER_ID_FOR_THE_USER ) 
    • After this is done, you need to restart the Tomcat servers
    • The user then needs to log into the system again

    • If the above steps doesn't work, then try:
      • Create a new user in the system
      • Manually copy the settings from the old user to the new one
      • Use the merge user function and merge the old user into the new one
      • Set a new password and send it to the user
      • The user needs to log in again

    • If this by any chance does not work then contact the support team here: support@visionflow.com , explain the problem and also send them the log files to them for review.

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