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 Interaction statuses Export knowledge base Export     SubscribeSubscribe      Show article info

These statuses are used in connection with the CTI integration

 

The CTI (Computer - Telephone Integration) allows you to log issues for incoming and outgoing calls.

You activate it in General - Settings - Integrations - CTI.

 

If this is activated, you will see a "Call" icon in the edit issue page. Clicking on it will show a dialog where you can see the phone numbers and quickly set how your call (Interaction) was resolved, if someone answered or not.

 

The initially created interaction statuses are:

  • Answered
  • No answer
  • Busy
  • Voicemail

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