Customers
User information
 Loading ...
Show article in Knowledge Base

 We have problems relaying/sending emails, why? Export knowledge base Export     SubscribeSubscribe      Show article info

Symptoms

If you get an error in the log file that looks something like "javax.mail.SendFailedException: 550 Unable to relay for my-address", then this means that you have a problem sending emails from VisionProject.

 

All outgoing emails are sent from a common email server which is configured in the WEB-INF/classes/visionplatform_mail.properties file on your server

Cause

This is an error reply from your SMTP mail server and not a problem with VisionProject itself. It indicates that your your email server is configured to not not allow users to send mail to external domain.

 

Typically, mail servers for an organization will be configured to allow mail from within the organization to be sent to other addresses within the organization, or to addresses external to the organization. It will also typically allow mail coming from an address external to an organization to be sent to addresses within the organization. What it will typically not allow is mail coming from an address external to the organization to be sent (relayed) to another address also external to the organization.

 

The configuration of the mail server determines whether such relaying is allowed, and which addresses are considered internal vs. external. Often mail servers will require you to authenticate before they will relay messages. 

Solution

You need to allow relaying for the email accounts used by VisionProject, such as the ones used by the ticket system(s) and  the general email account configured

 

If you are using Microsoft Exchange, see here: http://blogs.technet.com/b/exchange/archive/2006/12/28/3397620.aspx


User comments
 Loading ...