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Forward information from issue history

As of version 8.1 it is possible to forward certain information from the Issue history using the E-mail ticket system. The issue history items that are possible to forward are:

  • Created
  • Replied
  • Incoming email

 

To forward the issue history information you click on the forward icon to the right (see screenshot).

 

Knowledge Base Images/Email ticket system/forward.png

 

 

Any attachments connected to the issue history item will automatically be preselected in the email form.


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