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 Issue Reminders Export knowledge base Export     SubscribeSubscribe      Show article info

It is possible to create reminders on individual issues.

If your permission settings allow you to see reminders, you'll see a box in the right side section of the issue.

 

Knowledge Base Images/Issues/Edit_Issue_Reminders_section.PNG

 

For each reminder, you'll see the date + time, and then the recipients. Read the names like this:

  • "You (+1)" - the reminder is for you and one additional user.
  • "1 other" - the reminder is for another user, but not for yourself.

 

Click on the reminder to get a menu of these options (These require the "Edit reminders" role permission)

  • Edit reminder
  • Delete reminder

 

 

"Add reminder" - using this button, you can add your own reminder, or add a reminder to another user. 

 

When setting a Reminder, you can select a specific date that the Reminder should be sent, or a date relative to Start or Due date.

 

Knowledge Base Images/Issues/Issue-reminder.png

 

 

Drag a user from the Available users to the Selected users to add a Reminder for the user. 


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