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 How is a message converted to an issue in VisionProject? Export knowledge base Export     SubscribeSubscribe      Show article info

 

When VisionProject creates a new issue from a message these are the "rules"

 

     
  • the message subject will be the title of the new issue
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  • the message content will be the description of the new issue
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  • the sender will be the reporter of the new issue
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    • if the reporter is not a user on the company a new user will be created. If the user exists on the company but is not a member of the project, she will be added to the project
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  • the issue type for the new issue is specified in the E-mail ticket system settings
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    • For helpdesk scenarios the most common type is Support issue
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