Customers
User information
 Loading ...
Show article in Knowledge Base

 Issue Alerts Export knowledge base Export     SubscribeSubscribe      Show article info

An issue alert is similar to an issue rule, but performs an action on the issue at a point in time related to a date value

 

When you want something to happen on an issue  at a defined moment in time, you can use issue alerts to make sure it happens automatically.

 

 

Knowledge Base Images/General/IssueAlerts.PNG

 

 

 

  • Issue alert - Choose preexisting issue alert here
  • Save - saves the current issue alert.
  • New alert - opens a new empty issue alert that can be edited and saved.
  • Alert name - this is self explanatory
  • Projects - This is a checkbox dropdown list, where you can select multiple projects. No projects selected is the same as "All projects"
  • Date field - This is the date field that will trigger the issue alert when its date and time is passed. These fields can be used for an issue alert:    
    • Completed - When issue is completed
    • Created - When issue is created
    • Due date -  supposed end date
    • Modified - When issue has been modified
  • History log user - Which user should be shown in the issue history log for the automatic changes associated with the issue alert.
  • Alert Criteria: Here you select a field or fields that should be used as a trigger criterion in addition to the passed time/date. This section is similar to how it looks in Search. The available fields should be all issue fields in the issue fields configuration
  • Alert actions : Select what should happen when the alert is triggered. You can change almost all standard issue fields in response to an issue alert. 
  • Notifications : Select which users and/or user groups that should receive a notification when the issue alert is triggered.

User comments
 Loading ...