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The "KB links" subtab contain links to different knowledge base articles

You can choose to create a new knowledge base article to link the issue to ("Add new KB article"), or create a link to an existing article ("Link to existing KB article").

 

The KB links are shown in a table, where each row shows one article with name and create date. Clicking on the row will open up the article viewer.

The function icons in the function column to the right are:

  • Show - this shows the article in a new viewer
  • Delete - this deletes the link. An article is never deleted itself, just the link from the issue to the article!

 

 

The article viewer: This dialog shows the folder structure on the left and the content panel to the right, allowing you to navigate the knowledge base viewing articles.

There is even a search function to find articles.

 

Note: Some functions are not available in the KB article viewer, like voting, or editing an article. For this, you must open the article in the main knowledge base - not in the limited viewer.


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