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 How can I start using the Support Center? Export knowledge base Export     SubscribeSubscribe      Show article info

Knowledge Base Images/Icons/number_1_blue.gif Enable the Support Center module (normally not needed, it is active by default)

This can be done by a Company administrator and is done by going to Settings --> Additional featuresThen you simply check "Enable Support Center" feature.

 

 

Knowledge Base Images/Icons/number_2_blue.gif Go to the "Support Center" tab on your project and enable and configure the support center

  • In the Support Center tab (in the specific project that you want to open the support center) you need to check the box "Activate the Support Center".

 

 

 

  • On same place you can also specify the level of access to the support center:

 

 

 

 

  • As well as design header, content and footer of the Support Center. The content only refers the start page, the header and footer to all support center pages.

 

 

 

 

 

Knowledge Base Images/Icons/number_3_blue.gif Add "support users" and give them access to the project support center

Create new users with user group "support user" and add them to the project with the support center that you want them to get access to. You give users access to a project by clicking on the "Project access" tab on the user info.

 

Once the users have access to the project they can go to your support center home page and login.

 

Support users can't login the normal way (via http://www.visionproject.se/logon.do), and if they do then they will get an error.  Support users must login using a support center link available on the "Support center" --> "Design" tab, which looks something like:

https://www.visionproject.se/SupportCenter.do?supportCenter=feNh8XnVK

 

 

This video shows how easy it is to activate the support center,  both for  the system and for a project, and to customize it. It also  shows how  easy it is to create a knowledge base to publish to the  customers. A  customer is adding an issue and we see how smooth  information is sent  between the support agent and the customer.


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