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 I get errors using the multi upload or document editor applet, how do I get more info? Export knowledge base Export     SubscribeSubscribe      Show article info

First you should check that your Java installation is OK and that you have the latest version installed. You can do that here: http://www.java.com/en/download/testjava.jsp

  

If everything is ok with your Java installation then you can continue with the steps below.

 

To get more more information about the problem you have activate the Java console and look at the log.

 

You activate the log by following the steps:

  1. Open the Java control panel by following the steps below (Windows 7) or follow the instructions here: https://www.java.com/en/download/help/win_controlpanel.xml
  2. Open Windows Start Menu
  3. Click on "Control Panel"
  4. Double click on Java --> a window will open
  5. Click on "Advanced" tab
  6. Click on "Java-console"
  7. Click on "Show console" to enable it
  8. Click on OK
  9. Restart your web browser
  10. Try the multi upload applet again in VisionProject
  11. The Java console will now open up and provide you with good logging info and potential error codes
  12. Send any errors to support@visionera.se and they will guide you further

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