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 2016‑10‑27 ‑ 14:08 ‑ Service disruption Export knowledge base Export     SubscribeSubscribe      Show article info

On the 27th of October 14:08 - 14:15 there was a minor service disruption for some customers and a few users were affected.

 

The reason for the disruption was that one application cluster node was under heavy load and the system did an automatic "fail-over" to another server node. This meant that a few users were redirected to another server node, and in some cases users were temporarily logged out from the system and needed to log in again.  

 

 

Disruptions to our service of any kind are very unfortunate and we are very sorry that this have affected our customers and the inconvenience caused!  

 

If you have any questions related to this incident please contact us at sales@visionera.se or by phone on +46 771 105000.


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